IBH Patient Services Representative

POSITION PURPOSE:

The Integrated Behavioral Health (IBH) Patient Services Representative is responsible for inputting complete, correct patient demographic information, updating all patient financial data, verifying and documenting patient benefits, maintaining the order of the IBH office, and assisting the Director of Integrated Behavioral Health with administrative tasks and duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Responsible for demographic, insurance, and specific billing information taken directly from patients by registering new patients in the computer system and updating information on established patients for each visit. Includes obtaining required valid identification for all patients' questions, Medifax, and insurance verification through computer and by phone.

· Creation of patient charts.

· Monitors patients and maintains visitor traffic during clinic hours and assists patient representatives with patient check-in and check-out process.

· Input encounter form charges accurately according to clinic collection policies including input of all applicable diagnosis codes and minimum fee charges when checking out patient.

· Responsible for balancing and preparing the deposit according to end-of-day reports for A/R while maintaining a cash drawer with adequate change to operate. Which includes the balancing all deposits to reports on scheduled evenings for all of the medical front desk and submitting the deposit to accounting.

· Assist with triage of patients as needed.

QUALIFICATIONS:

Ambulatory health care/early childhood practice experience is needed. Patient benefits/services coordinator experience necessary. Basic Accounting Principles and experience are needed. Experienced in Federally Qualified Health Care environment a plus. Experienced in Behavioral Health is a must.

Proficient in Windows 95, 98, 2000 & XP, Microsoft Office Suite. Operate a variety of standard office equipment such as fax machines, calculators, personal computers, and recording devices. Other competencies include alpha-numeric filing and answering multi-line telephones.

Three plus years of customer service and billing experience. Time management and organizational skills are essential to this role.

Bilingual preferred.

EDUCATION/CERTIFICATION: High school diploma or equivalent. Associate degree preferred.

HIRING RANGE : $18 to $19/hour

BENEFITS :

· Medical

· Dental

· Vision

·403b Retirement

· Paid Time Off

·10 Paid Holidays (including birthday)

EQUAL OPPORTUNITY EMPLOYER

OIC, Inc. is an equal opportunity employer. OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications. Our policies and hiring practices ensure non-discrimination based on any protected characteristics.

DIVERSITY STATEMENT

OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our board members, customers, clients, and patients are essential to fulfilling OIC, Inc.’s vision and goals.

Send Resumes to [email protected]

Due to the volume of applications received, please do not contact the OIC Human Resources Department to check the status of an application, as we will be unable to provide this information over the phone. All applicants will be reviewed and those deemed most qualified will be contacted for an interview.

Thank you for your interest in employment with OIC, Inc.