Receptionist
Wsfs Financial
Wilmington, NC
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose. The Receptionist is the first point of contact that Associates and Clients will interact with when arriving at the WSFS Bank/ Bryn Mawr Trust Bellevue Office. This role supports daily office operations by managing the front desk, mail and courier services, meeting room schedules, office supplies, and vendor access. Additional responsibilities include general administrative support, event coordination, presentation preparation, and front desk coverage to ensure seamless operations. Job Responsibilities :
$38,099.00 - $62,591.75 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- Serve as the first point of contact for Clients, visitors, Associates, and third-parties, providing a warm, professional welcome that reflects the firm's commitment to exceptional service.
- Maintain a professional, organized, and welcoming reception area at all times.
- Order, stock, and maintain supplies for both the Client-facing areas and the overall office, including beverages, coffee service, and hospitality items for the Client experience, as well as office supplies for the entire floor including kitchen areas, ensuring a consistently polished and fully prepared environment.
- Manage all incoming and outgoing mail, including USPS and other courier services:
- Sort, open, and distribute mail accurately and promptly.
- Investigate and resolve unknown or misdirected mail to ensure delivery to the correct recipient.
- Ensure all outgoing mail and packages are prepared and sent daily.
- Understand mail delivery times and other details related to mail services to identify enhancements and create awareness for Bellevue Associates.
- Manage meeting room calendars for the Bellevue office, coordinating with Facilities and Technology to ensure audio/visual equipment is fully functional and meeting spaces are clean, organized, and ready to support a seamless meeting experience.
- Identify, report, and track facilities issues, coordinating with the appropriate departments to ensure timely resolution and minimal disruption to Clients and team members.
- Receive and confirm authorized vendors, verifying access and purpose prior to allowing entry into the building.
- General administrative support, expense reporting, meeting coordination, presentation planning.
- Coordinate and support planning and execution for internal team events and Client-facing events, including logistics, vendor coordination, materials preparation, and on-site support to ensure a polished, seamless experience for all attendees.
- Assist with special projects and team initiatives, demonstrating flexibility and a willingness to help wherever needed.
- Prepare and develop presentations as well as drafting, editing and formatting meeting notices, invitation, letters, memos and other documents.
- Support and enforce building security protocols; serve as a Safety Captain and on the Local Incident Management Team.
- Ensure continuous front-desk coverage by arranging appropriate backup coverage during scheduled PTO, planned absences, or other times away from the office, communicating proactively with management and team members to maintain seamless operations.
- Manage relationships with Facilities, Security, Mail Operations, Incident Response Task Force, and other WSFS teams to ensure awareness of activity within the building.
- Communicate with Associates, third-parties, and leadership through various channels including email, in-person, phone calls, and Microsoft Teams.
- Other duties as assigned.
- Must have high school diploma or equivalent work experience. Degree is a plus.
- Minimum of 2 years of administrative support experience required, in a corporate environment is preferred.
- Experience supporting Senior Management or Executives in an administrative capacity is preferred.
- Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
- High level of professionalism and confidentiality is required.
- Strong time-management skills, with the ability to anticipate needs and stay ahead of daily operational requirements.
- Basic working knowledge of Microsoft Outlook (email, calendar, and task management) and general familiarity with Microsoft Office applications (Excel, Word, PowerPoint), with the ability and willingness to learn how to draft correspondence, maintain data, and create or update presentations.
- Strong understanding of exceptional Client service principles, with the ability to create a welcoming, professional, and polished first impression at all times.
- Knowledge of office operations and front-desk procedures, including mail services, package handling, vendor management, and meeting room coordination.
- Familiarity with calendar management systems and meeting room scheduling, preferably in a professional services or corporate environment.
- Working knowledge of audio/visual equipment and the ability to coordinate with technology teams to troubleshoot or resolve basic issues.
- Must possess the ability to interact in a fast paced, team environment while remaining flexible, proactive, resourceful, and efficient.
- Must be able to sit and stand for intermittent periods of time, as well as perform regular lifting and moving of heavier items
$38,099.00 - $62,591.75 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 2026-05-06
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