Regional Service Operations Manager

Job Description

Job Description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Regional Operations Manager . If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

The essential roles and responsibilities are outlined below:

• Work with Capital Projects Division Leader to generate, evaluate, and analyze operational plans and processes to achieve corporate goals and objectives.
• Provide leadership in our Capital Projects Division Raleigh, NC and Wilmiingtom, NC areas to ensure that the Company functions effectively. Will require a physical presence in each location regularly, especially as the business grows in each location.
• Continue to develop the group's infrastructure – including developing scheduling systems, putting communication and reporting systems in place, and implementing training programs as needed.
• Establish metrics for assessing productivity and profitability.
• Monitor revenue margins and worker productivity.
• Implement new directives for growth.
• Daily management of the Region's project management staff
• Oversight, management, and recruitment of the Region Capital Projects labor force
• Long term planning for the Region; to include personnel, training, capital budgeting
• Coordination and planning with the preconstruction division to establish and maintain divisional growth.
• Support business development and sales efforts in the Region.
• Ensure technical staff's positive and professional representation of MSS.
• Makes recommendations for hiring/terminating staff to the Capital Projects Division Leader
• Work with Company Safety representatives to effectively manage MSS' overall Safety performance.
• Conduct periodic and annual staff performance evaluations for technical capability, customer service, and overall Company representation in the marketplace.
• Other such duties and responsibilities as assigned by the Company from time to time

Qualifications and Requirements

• Bachelor's degree in Engineering, Business, or related field
• Minimum ten years experience in Mechanical Construction, HVAC Service Organization, or Industrial/Large Commercial General Contracting.
• The candidate has a proven leadership record.
• Ability to effectively communicate with all levels of the organization
• Business planning, budget forecasting, and decision-making skills
• Teambuilding and interdepartmental collaboration experience
• Ability to take the initiative and achieve results

Key Requirements

• Experience in managing projects of multiple sizes to achieve Customer satisfaction and Company profitability desired results.
• Service Operation Management experience is a plus.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled

MSS Employees, please visit the MSS Career Center or contact HR to apply.