Store Manager

Job Description

Job Description

Job Title: Store Manager

Department: Home Outlet

Reports To: Regional Vice President

Compensation: $55,000-70,000 base plus bonus opportunity

Location: Winston Salem, North Carolina

General Description Manages a store engaged in selling discount building materials by performing the following duties:

Essential Job Functions include the following, other activities may be assigned:

• Operate as a “Working Manager.” A Working Manager is an individual that gets involved in the daily activities and performs any job duties necessary to keep the store operating at maximum efficiency.

• Responsible for effectively training all partners at Home Outlet location in order to maximize profitability, control costs, and offer the best possible customer service.

• Responsible for interviewing and hiring the best candidates to properly staff the store and help ensure the continued integrity and excellence of our Home Outlet division.

• Continually exceed high levels of profitability and customer service while making certain the store is following all safety regulations, guidelines, and operating procedures.

Job Duties must perform the following duties, as designated by the Store Manager, in order to achieve essential job functions, other duties may be assigned:

Plans and prepares work schedules and assigns employees to specific duties.

Coordinates, participates in, and supervises sales activity and sales promotion, merchandise display preparation and advertising, and taking inventories.

Responsible for reconciling cash with sales receipts, keeping operating records, preparing daily record of transactions for Accounting Department, and performing work of other partners, as needed.

Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices.

Resolves customer complaints and answers inquiries.

Locks and secures store.

Supervisory Responsibilities

Supervises 3-5 employees in the Home Outlet Store. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality, and Effectively communicates with all partners.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Gives appropriate recognition to others.

Managing People - Takes responsibility for activities of partners supervised; Makes self available to staff; Provides regular performance feedback; Develops partners' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Inventory software; Order processing systems; Payroll systems; Spreadsheet software and Word Processing software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit and climb or balance. The employee must occasionally lift and/or move up to 80 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.