Business Development Center Service Representative
Join the Capital Chevrolet of Wake Forest Team as a BDC Service Representative! Capital Chevrolet of Wake Forest is looking for a customer-focused, proactive, and organized Business Development Center (BDC) Service Representative to join our growing team. In this role, you'll be the first point of contact for many of our customers, helping them schedule appointments, manage their service needs, and ensuring every interaction delivers a positive and professional experience. We're looking for someone who thrives in a fast-paced environment, communicates with ease, and is committed to delivering top-notch customer care. What We Offer:
- Competitive Pay
- Health Insurance
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Respond quickly and professionally to service-related inquiries via phone, email, and online.
- Collect and document details about customer service needs.
- Coordinate with service advisors and technicians to maximize scheduling efficiency.
- Schedule and confirm service appointments at times convenient for customers.
- Make follow-up calls and send reminders to ensure customers arrive prepared.
- Follow established BDC processes and deliver consistent, quality customer interactions.
- Assist with additional duties as needed.
- Previous customer service experience (automotive service or BDC background is a plus).
- Strong communication skills - both verbal and written.
- Solid problem-solving abilities with a customer-first mindset.
- Comfortable working with CRM systems and service-related software.
- Organized, detail-oriented, and solutions-driven.
- Professional, ethical, and dependable.
- Ability to pass pre-employment background screenings.
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