Electronic Health Records Training and Support Specialist

Job Description

Job Description

Description:

About Us

At Element by Arkhe', we’re on a mission to empower small healthcare providers and underserved healthcare, behavioral, and mental health clinics across North Carolina. We believe everyone deserves access to quality care and support those who make that possible. If you’re passionate about social impact and have experience working in hospitals, insurance call centers, or clinically integrated networks, we want you on our team.

What You’ll Do

• Assist healthcare providers with onboarding and maintaining the EHR.
• Offer top-notch customer service over the phone, chat, and email to help providers navigate technical challenges.
• Troubleshoot various IT issues, including hardware, software, telecommunications, and connectivity.
• Use Excel to analyze data and spot trends.
• Recommend improvements to curriculum and systems.
• Proactively identify ways to improve our customers' experience and introduce them to additional services that can help.
• Be a problem solver for medical professionals. When their tech works, they can focus on saving lives.
• Stay updated on technology trends that can make healthcare better for everyone.

Why Join Element by Arkhe'?

We are committed to making a difference for those who need it most. You’ll join a supportive, growth-oriented team that values every contribution. We’re passionate about professional development and will support your journey.

If you’re looking for a role where you can combine your tech skills and your desire to make a difference, we’d love to hear from you!

Element by Arkhe' is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.

What We’re Looking For

• At least three years of experience in a customer service role, preferably in healthcare, insurance, or a clinically integrated setting.
• Associate’s or Bachelor's degree preferred (or equivalent experience).
• Critical thinker + data-savvy
• Confident with Excel (pivot tables, reports)
• Strong communication skills—you’re comfortable explaining technical issues to non-technical people.
• You’re a team player who loves problem-solving and can stay calm under pressure.
• A commitment to learning, growing, and making a difference in marginalized communities.

Physical Requirements

• You’re comfortable sitting at a desk for long periods.
• Able to lift up to 15 pounds.

Extra Skills We Value

• Experience with Medical Electronic Health Records (EHR) systems like EPICare or Athenahealth.
• IT infrastructure management experience.
• Knowledge of behavioral and mental health services.

Why Join Element by Arkhe'?

We are committed to making a difference for those who need it most. You’ll join a supportive, growth-oriented team that values every contribution. We’re passionate about professional development and will support your journey.

If you’re looking for a role where you can combine your tech skills and your desire to make a difference, we’d love to hear from you!

Element by Arkhe' is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.