Director of Operations

Job Description

Job Description

Lead the day-to-day operations of a fast-growing, faith-driven wellness clinic

Who We Are

At Carolinas Natural Health Center, we believe the body was created to heal — and our mission is to help people reclaim their health so they can fulfill their God-given purpose. We offer life-changing, results-driven natural health programs that reverse chronic disease and empower members to thrive. We’re growing fast, and we’re looking for a Director of Operations to lead our team and help us scale with excellence.

Your Mission

As Director of Operations, you are the engine that keeps our clinic running smoothly. You’ll lead our service and sales teams, ensuring we deliver exceptional care and results to every member who walks through our doors.

This is not a clipboard-and-spreadsheets role — you’ll be coaching team members, refining systems, tracking outcomes, and creating a culture of ownership and impact. You’ll work closely with the CEO and play a vital role in achieving our vision of transforming healthcare one person at a time.

This is a full-time, in-person role based in our Charlotte clinic.

What You’ll Do

Lead People

• Coach and develop team members: physicians, health coaches, front desk, supplement fulfillment, enrollment, and sales/marketing.

• Foster a culture of excellence, care, and accountability.

• Conduct hiring, onboarding, performance reviews, and ongoing leadership development.

Run Operations

• Own day-to-day clinic operations — systems, workflows, scheduling, fulfillment, and logistics.

• Monitor and manage KPIs to ensure optimal team performance and clinic flow.

• Ensure the team hits targets in service delivery, member retention, and supplement revenue.

Drive Business Growth

• Ensure >85% program completion and provider schedule utilization.

• Oversee supplement sales operations and help drive monthly growth.

• Partner with CEO on high-level initiatives, strategic planning, and financial decision-making.

• Improve processes and documentation to scale the business smoothly and sustainably.

You’re a Great Fit If You…

• Have 5+ years of leadership experience in operations, especially in healthcare, wellness, or service-driven businesses.

• Have led multi-functional teams and know how to balance empathy with accountability.

• Are a data-driven leader who can track performance and take action fast.

• Are great at coaching people, setting clear expectations, and elevating others.

• Communicate clearly, solve problems effectively, and thrive in fast-moving environments.

• Align with our faith-based, purpose-driven mission and want your work to matter.

KPIs You’ll Own

• Member Program Completion Rate >85%

• Consistent growth in member referrals and longevity program conversions

• Monthly growth in supplement sales

• Provider Schedule Utilization >85%

• Achievement of revenue goals

• High employee Net Promoter Score (eNPS) and engagement

What You’ll Get

• A mission-driven culture where people come first — from our team to our members

• Direct access to the CEO and strategic leadership opportunities

• Growth potential as the business expands

• Competitive compensation, benefits, and a seat at the leadership table
  
  

Carolinas Natural Health Center is a leading functional medicine practice dedicated to transforming healthcare by empowering individuals to reclaim their health naturally. Guided by our values of Integrity, Compassion, Excellence, Faith, and Empowerment, we offer personalized wellness programs designed to address chronic conditions and restore vitality. Our expert team provides education, support, and comprehensive care—integrating body, mind, and spirit—to help our members lead healthier lives and fulfill their God-given purpose.

Company Description

Carolinas Natural Health Center is a leading functional medicine practice dedicated to transforming healthcare by empowering individuals to reclaim their health naturally. Guided by our values of Integrity, Compassion, Excellence, Faith, and Empowerment, we offer personalized wellness programs designed to address chronic conditions and restore vitality. Our expert team provides education, support, and comprehensive care—integrating body, mind, and spirit—to help our members lead healthier lives and fulfill their God-given purpose.