Specialist New Store Coordinator Product & Delivery
- Own the new store opening playbook and lead the operational execution of new Workshop and Connection Center launches.
- Develop and manage detailed project timelines, milestones, and schedules in partnership with construction, facilities, IT, HR, legal, service, and sales teams.
- Ensure all physical and operational components—equipment, inventory, systems, signage, and safety infrastructure—are in place on time.
- Collaborate with Recruiting and Learning & Development to support onboarding and ramp-up of retail and service teams.
- Coordinate training schedules across multiple functions, including vehicle operations, customer delivery, service workflows, and safety procedures.
- Facilitate hands-on training sessions, mock scenarios, and operational walkthroughs to ensure team readiness.
- Partner with service leadership to confirm SOPs and technical training resources are in place before launch.
- Act as the central liaison between real estate, construction, design, recruiting, L&D, and retail leadership to ensure seamless coordination.
- Work with digital and IT teams to manage go-live support for systems across sales, delivery, and service.
- Support the day-to-day retail operations of our Charlotte, NC and Columbia, SC location. These may include but are not limited to opening/closing procedures, customer interactions, reservation support, ordering supplies, office management, and document management.
- Oversee site readiness activities including facility setup, equipment installation, vehicle logistics, merchandising, shop tooling, and IT infrastructure for front-of-house and back-of-house functions.
- Ensure service bays, parts storage, and technician work areas meet launch requirements in collaboration with service operations and facilities teams.
- Lead soft launch activities such as role plays, test drives, mock repairs, and delivery simulations to validate operational preparedness.
- Conduct post-opening assessments to evaluate retail and service operations, identify improvement opportunities, and ensure smooth transition to standard operations.
- Provide on-site stabilization support for 30–60 days post-launch to reinforce training, SOPs, and team execution.
- This role will be based out of the Scout Motors location in Charlotte, NC
- This role requires daily attendance per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role may require the ability to convene with Scout colleagues in person and be able to travel to participate in events on behalf of the company.
- Travel: The responsibilities of this role require the ability to travel up to 75%+. Valid driver's license required.
- 5+ years of experience in new store openings or retail network deployment.
- 3+ years of leadership experience managing medium to large teams in retail or automotive environments.
- Bachelor’s degree in business administration, retail management, or equivalent experience (project management certification preferred).
- Exceptional communication skills, with the ability to collaborate effectively across all levels of internal teams and external partners.
- Proficiency in Microsoft Office and project management tools, with a proven ability to manage complex projects and multiple stakeholders.
- Strong organizational skills, detail-oriented, and capable of prioritizing tasks in fast-paced environments.
- Adaptable and proactive, comfortable with change and able to thrive in dynamic settings.
- Team-oriented and personable, while maintaining independence and accountability.
- Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
- Ability and willingness to travel domestically and internationally as required, approximately 75% of the time.
- Valid driver's license required.
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
- Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
- Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- Residing in New York City: This role is not eligible for remote work in New York City.
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