Franchise Operations Administrator
RestoPros
Charlotte, NC
Role: Franchising Operations Administrator
Location: Charlotte, NC (South Charlotte, on-site)
Schedule: Full-time, 8 hours Monday - Friday
Reports to: VP of Operations
Job Summary
The Franchising Operations Administrator plays a critical role in supporting the daily operations of B.Rugged Group. This position provides high-level administrative, organizational, and operational support to multiple departments, ensuring efficiency, accuracy, and strong communication across the franchise system. The ideal candidate is detail-oriented, proactive, highly organized, and comfortable working in a fast-paced environment supporting franchise partners and internal leadership. Responsibilities: Executive, Departmental & Office Administration
Location: Charlotte, NC (South Charlotte, on-site)
Schedule: Full-time, 8 hours Monday - Friday
Reports to: VP of Operations
Job Summary
The Franchising Operations Administrator plays a critical role in supporting the daily operations of B.Rugged Group. This position provides high-level administrative, organizational, and operational support to multiple departments, ensuring efficiency, accuracy, and strong communication across the franchise system. The ideal candidate is detail-oriented, proactive, highly organized, and comfortable working in a fast-paced environment supporting franchise partners and internal leadership. Responsibilities: Executive, Departmental & Office Administration
- Provide administrative support to the VP of Operations, Reconstruction Director, Director of Marketing, and Training & Onboarding teams.
- Prepare presentations, documents, training materials, and operational reports.
- Organize and maintain departmental files, shared resources, and digital/physical record systems.
- Oversee office supplies, ordering, vendor coordination, and general office upkeep.
- Support onboarding processes for new corporate staff and franchise partners.
- Coordinate calendars, appointments, conference calls, and cross-departmental meetings.
- Create agendas, capture meeting notes, and manage follow-up on action items.
- Maintain strong communication between internal departments and franchise partners to ensure message clarity and alignment.
- Support timely distribution of internal updates, newsletters, and operational communication.
- Pull, compile, and distribute operational and franchise performance reports.
- Conduct monthly audits in FranConnect to ensure accuracy and data completeness.
- Maintain and monitor access within Restoration Manager and company email systems for proper setup, permissions, and compliance.
- Collaborate with Operations and Reporting teams on data tracking, analysis, and process documentation.
- Assist in facilitating marketing website initiatives and content coordination.
- Help create and distribute the monthly franchise newsletter and ensure brand consistency across communications.
- Support execution of training programs, onboarding activities, and operational initiatives.
- Participate in special projects, process improvement efforts, and cross-functional initiatives assigned by leadership.
- Strong ability to manage multiple priorities, maintain structured systems, and meet deadlines.
- High attention to detail with accuracy in reporting, scheduling, and documentation.
- Reliable follow-through, strong time management, and proactive task ownership.
- Clear, professional verbal and written communication.
- Ability to collaborate effectively across departments and with franchise partners.
- Customer-service mindset with a positive, solutions-focused approach.
- Proficient in Microsoft Office Suite, Google Workspace, and cloud-based tools.
- Ability to quickly learn franchise-related systems such as FranConnect and Restoration Manager.
- Comfortable managing data, generating reports, and navigating digital platforms.
- Strong analytical and critical-thinking skills with a proactive approach to identifying issues.
- Ability to adapt to changing priorities, new systems, and evolving organizational needs.
- Exercises sound judgment, maintain confidentiality, and operate with professionalism.
- Bachelor’s degree preferred; equivalent experience in administrative, operations, or franchise support roles accepted.
- 2–4 years of administrative, operations, or office management experience, ideally in a franchise, service, or multi-unit environment.
- Experience working with cloud-based systems, CRM platforms, or franchise/operations software.
- Demonstrated experience supporting cross-functional teams and managing multiple priorities in a fast-paced setting.
- Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, and PTO
- Pay Rate: $65,000 - $70,000
- Major Growth Potential
- Bonus Pay- Annual Review Base
Posted 2026-01-28
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