Franchise Operations Administrator
Location: Charlotte, NC (South Charlotte, on-site)
Schedule: Full-time, 8 hours Monday - Friday
Reports to: VP of Operations
Job Summary
The Franchising Operations Administrator plays a critical role in supporting the daily operations of B.Rugged Group. This position provides high-level administrative, organizational, and operational support to multiple departments, ensuring efficiency, accuracy, and strong communication across the franchise system. The ideal candidate is detail-oriented, proactive, highly organized, and comfortable working in a fast-paced environment supporting franchise partners and internal leadership. Responsibilities: Executive, Departmental & Office Administration
- Provide administrative support to the VP of Operations, Reconstruction Director, Director of Marketing, and Training & Onboarding teams.
- Prepare presentations, documents, training materials, and operational reports.
- Organize and maintain departmental files, shared resources, and digital/physical record systems.
- Oversee office supplies, ordering, vendor coordination, and general office upkeep.
- Support onboarding processes for new corporate staff and franchise partners.
- Coordinate calendars, appointments, conference calls, and cross-departmental meetings.
- Create agendas, capture meeting notes, and manage follow-up on action items.
- Maintain strong communication between internal departments and franchise partners to ensure message clarity and alignment.
- Support timely distribution of internal updates, newsletters, and operational communication.
- Pull, compile, and distribute operational and franchise performance reports.
- Conduct monthly audits in FranConnect to ensure accuracy and data completeness.
- Maintain and monitor access within Restoration Manager and company email systems for proper setup, permissions, and compliance.
- Collaborate with Operations and Reporting teams on data tracking, analysis, and process documentation.
- Assist in facilitating marketing website initiatives and content coordination.
- Help create and distribute the monthly franchise newsletter and ensure brand consistency across communications.
- Support execution of training programs, onboarding activities, and operational initiatives.
- Participate in special projects, process improvement efforts, and cross-functional initiatives assigned by leadership.
- Strong ability to manage multiple priorities, maintain structured systems, and meet deadlines.
- High attention to detail with accuracy in reporting, scheduling, and documentation.
- Reliable follow-through, strong time management, and proactive task ownership.
- Clear, professional verbal and written communication.
- Ability to collaborate effectively across departments and with franchise partners.
- Customer-service mindset with a positive, solutions-focused approach.
- Proficient in Microsoft Office Suite, Google Workspace, and cloud-based tools.
- Ability to quickly learn franchise-related systems such as FranConnect and Restoration Manager.
- Comfortable managing data, generating reports, and navigating digital platforms.
- Strong analytical and critical-thinking skills with a proactive approach to identifying issues.
- Ability to adapt to changing priorities, new systems, and evolving organizational needs.
- Exercises sound judgment, maintain confidentiality, and operate with professionalism.
- Bachelor’s degree preferred; equivalent experience in administrative, operations, or franchise support roles accepted.
- 2–4 years of administrative, operations, or office management experience, ideally in a franchise, service, or multi-unit environment.
- Experience working with cloud-based systems, CRM platforms, or franchise/operations software.
- Demonstrated experience supporting cross-functional teams and managing multiple priorities in a fast-paced setting.
- Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, and PTO
- Pay Rate: $65,000 - $70,000
- Major Growth Potential
- Bonus Pay- Annual Review Base
Recommended Jobs
Civil Design Engineer
RMF Engineering is an innovative, top-ranked, national engineering firm that specializes in providing design and engineering services for all aspects of building and utility infrastructure constructi…
Cloud Intern
Position Overview: Insight is excited to announce our 2026 Summer Internship program ! We are looking for motivated rising college seniors to join our 10-week, full-time, paid internship starting …
Utility Team Member
Description Our Restaurant Team Members are the face of our organization and are the first step in providing quality food, service, and hospitality to our guests. The Utility Team Member's resp…
Assembler Technician - Soldering
As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is…
Aircraft Systems Engineer
As a Systems Engineer you will support both design and integration-side Systems Engineering activites ensuring continuity across the aircraft development lifecycle in accordance with ARP4574. This ro…
Commercial Service Manager - Commercial Service Tire & Auto Shop
Colony Tire Corporation, located in Charlotte, NC, is currently seeking a full-time Commercial Service Manager to join our team! We offer a comprehensive benefits package including Medical, Dental, an…
Registered Behavior Technician (RBT) (Pelham)
$22$27/hour | Flexible Schedules | Supportive BCBAs | In-Home Services Looking for an ABA company where youre supported, respected, and matched close to home? At Perfect Pair ABA, we make sure our …
General Manager
General Manager Salary: Up to $70,000 (DOE) Location: Charlotte, NC Are you a seasoned hospitality professional ready to take your career to the next level? We’re looking for an exceptional…
Data Analyst I
Duration: 02/02/2026 - 01/02/2027 Location: Raleigh, NC 27616 Schedule : Mon – Fri (8-hr Shift/40 hours per week) Rate: $32 - $35/hr We are seeking a Data Analyst I to su…
Swine Nutrition and Research Assistant
Prestage Farms is seeking a Swine Nutrition and Research Assistant to serve as manager to our research farm and provide support for the Swine Nutritionist. Primary responsibilities may include the …