Learning and Development Associate

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Lilly is entering an exciting period of growth, and we are committed to delivering innovative medicines to patients around the world. Lilly is investing over $2 billion to create a new state-of-the-art manufacturing site, in Concord, North Carolina. The brand-new facility will apply the latest technology to increase the company's manufacturing capacity in parenteral (injectable) medications, device assembly and packaging operations. This is an exciting once-in-a-lifetime opportunity to help build and operate a new site. The Lilly Concord site will be built using the latest high-tech equipment, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment. This is an opportunity you don't want to miss!

Do you enjoy thinking strategically about the best way to train team members - not just what has been done, but the best way to get them effectively trained, understand the why behind the requirements and be able to use their knowledge quickly? Bring your curiosity and passion to our team!

The Associate-Learning & Development (L&D), is responsible for the creation, coordination, and implementation of learning solutions for the Concord, NC manufacturing site. This role at a brand-new site is an exciting opportunity for an L&D associate to train, educate, and design training solutions for a rapidly thriving organization.

The L&D Associate will partner with site leaders to ensure that appropriate curricula are specified to employees, based on their job responsibilities and compliance obligations. They will understand the needs of our organization, and design programs and run projects to create and deliver learning programs to suit company objectives and local site capability and compliance needs. See full list of job responsibilities below.

This position will support the Concord manufacturing site and on-site presence is required. The role will report within the HR organization to the L&D Associate Director for the Lilly Concord site.

Key Responsibilities :

L&D Portfolio Management:

• Identify, analyze, and establish solutions regarding capability gaps
• Partner with the business to define what a qualified Concord team member looks like then design an appropriate curriculum
• Create, revise, and implement procedure, training, and related documents, ensuring they are well written, executable, and aligned with applicable policies/procedures
• Facilitate the review of documents and training materials to guarantee adherence and learning requirements are met
• Ensure that training solutions are matched to global strategy where appropriate by proactively connecting with the Global L&D organization
• Ensure that current training courses/interventions are effective - and if not, identify an alternative and implement
• Proactively identify areas where capability challenges exist and design interventions on how to reduce those issues
• Create initial project scope documents, appropriately using learning services suppliers for outsourced work to achieve strategic objectives
• Create, review, and supervise execution of implementation plan(s), ensuring effective coordination with personnel who create and revise business area/function SOPs and other documents
• Assess and communicate program/portfolio status to key business partners
• Anticipate and resolve project/program issues, calling out as appropriate
• Benchmark cross functionally within Lilly as appropriate, seeking sharing and replication opportunities
• Conduct usability testing as required
• Share business metrics, interpretations, and solutions with Supervisor, business partners/process teams

Client Management:

• Engage regularly in area/function project and process teams.
• Understand Concord functions deeply, including business goals, job titles and descriptions, key duties, and responsibilities
• Audit Concord team members' satisfaction of learning programs and use that feedback to improve our programs
• Collaborate across the assigned business area/function and the Lilly learning community to ensure training plans align with business plan, strategic direction, and compliance and ethics
• Influence your Concord team leaders to think about the most efficient and effective way to deliver training interventions that are meaningful, useful, and relevant to their roles
• Manage suppliers working on L&D related projects to ensure delivery and performance mirror or exceeds our agreements; ensure that the deliverables meet the needs of our site team members.

Curriculum Architecture and Assignment:

• Identify target audience for specific learning interventions. Partner with Global Learning Services and/or learning services suppliers for effective and appropriate implementation of learning interventions, considering change impact on current population of (trained) learners and future/new learners.
• Ensure accuracy and appropriateness of course and curriculum data owned by assigned area in the Learning Management System (LMS)
• Troubleshoot issues in collaboration with suppliers and Global Learning Services as needed
• Implement centrally developed process improvements in local business area/function

Instructor Delivery:

• Ensure internal instructor/facilitator qualification process is completed

Basic Qualifications:

• Bachelor's Degree in relevant field such as Human Resources, Business, Psychology, etc.
• Experience working in a regulated environment
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Preferred attributes but not required:

• Ability and willingness to challenge business partners regarding ways to use learning interventions to meet business requirements most effectively
• Ability to work independently and in a team environment
• Strong excel skills
• Experience with learning & development business processes
• Experience with Technical Writing
• Experience using learning management software (such as SuccessFactors) and learning request tools (such as ServiceNow)
• Experience in business area/function as well as knowledge of companion tools used to implement broader business processes (such as document repositories and content authoring)
• Experience in instructional design and development (particularly computer-based and mobile learning) including instructional videos.
• Ability to navigate complex, matrix-based organizations.

Other Information:

• Travel may be required (0-10%)
• The position is on-site. Work outside of standard hours may be required to support shift staff or major projects.
• Applicant will work in various areas within a manufacturing site

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response. Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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