NC - MC - Service Support Analyst- Junior

Position Overview

Mecklenburg County IT Services (ITS) is seeking an Endpoint MDM Deployment Contractor to support the County's Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County's Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Key Responsibilities

The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:

Configuring and setting up mobile devices in alignment with the County's Evergreen Refresh program.

Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.

Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.

Providing first-level support for break/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.

Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.

Maintaining accurate deployment, inventory, and support documentation.

Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

Hands-on experience with mobile device deployment and configuration, including iOS platforms.

Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).

Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.

Strong organizational skills for managing device scheduling, tracking, and handoffs.

Ability to work collaboratively in a team environment while providing excellent customer service.

Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

Prior experience with large-scale device deployment projects.

Knowledge of County or government IT operations, policies, and security standards.

Familiarity with device lifecycle management and e-cycling processes.