GenAI External Capabilities Program/Delivery Lead

About this role:

Digital Data and Artificial Intelligence (DDAI) within Consumer Banking and Lending (CBL) is seeking a Program/Delivery Lead. You will be accountable for on‑time, in‑scope delivery across all GenAI External Capabilities workstreams, confirming complex, cross‑functional initiatives move from planning through launch with clarity, discipline, and transparency.

This role operates at the intersection of Product, Technology, Experience Design (XD), Risk, Legal, and external partners, integrating plans, managing dependencies, and surfacing risks early so leaders can make informed decisions.

Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Own integrated delivery across workstreams, aligning plans and timelines across Product, Technology, Risk, XD, Marketing, and external partners
• Track and actively manage dependencies, risks, and issues, facilitating mitigation plans and escalation where needed
• Drive launch readiness, including pilot coordination, cutover planning, and go‑live sequencing across teams and platforms
• Ensure delivery discipline and transparency, maintaining clear milestones, status, and decision logs across the program
• Provide concise executive‑level status and risk reporting, highlighting progress, blockers, tradeoffs, and decision needs
• Partner closely with Product Leads, Product Owners, Scrum Masters, and Technical Program / Product Managers to ensure delivery plans align to product intent and business outcomes
• Support governance, testing, and readiness activities by coordinating timing, inputs, and approvals across teams

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven experience delivering complex, cross‑functional programs involving Product, Technology, and Risk partners
• Effective program and delivery management skills, including dependency management, risk mitigation, and milestone tracking
• Experience driving launch readiness, pilots, and cutover planning for customer‑facing digital capabilities
• Ability to produce clear, executive‑ready status and risk reporting for senior stakeholders
• Strong communication and facilitation skills, with the ability to align diverse teams around shared delivery goals
• Experience working in Agile / hybrid delivery environments
• Background in financial services, consumer banking, or other highly regulated industries
• Experience delivering digital, platform, or AI‑enabled capabilities, including GenAI features
• Familiarity with customer‑facing journeys and cross‑platform integrations
• Comfort operating in fast‑moving, ambiguous delivery contexts with evolving requirements
• Exposure to testing, UAT coordination, or release readiness activities

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):

• 401 S Tryon St. – Charlotte, North Carolina 28202
• 333 Market St. - San Francisco, California 94105

Required locations listed.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.