Technical Trainer
- Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
- Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements
- Deliver technical training to our customers, prospects, partners, and internal Qualys employees
- Produce high-quality technical courseware - presentations, videos, labs
- Contribute to the success of our online and self-paced training
- Manage training events - onsite and virtual classroom via WebEx/Zoom
- Provide product support and assist students with technical and business-related issues
- Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
- Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees.
- Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
- Manage functions in the Learning Management System relevant to your job duties. Skills and Experience Essential
- BSc/MSc degree or equivalent experience in Computer Science or related engineering field
- Excellent written and oral communication skills in English
- Multilingual a strong plus
- Must have previous experience in designing and developing materials and writing assessments for technical training
- Must have previous experience as a Technical Trainer
- Must have experience with Cybersecurity
- Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.
- Experienced in building complex virtual environments
- Experience in creating/modifying custom scripts
- Experienced in working across multiple geographic regions
- Excellent oral presentation, written communication skills
- Ability to execute several parallel tasks and prioritize appropriately
- Ability to adapt to recent technologies and learn quickly.
- 5+ years of experience in delivering training, both in-person and remotely
- Received training certifications as Qualys Certified Specialist within the past year preferred.
- Comprehension of Cloud platforms such as AWS EC2, Microsoft Azure, and Google Compute Platform
- Understanding of Containers/Docker
- Ability to adapt to recent technologies and learn quickly.
- Must be based in Raleigh
- Knowledge and/or experience using Qualys products
- Experience in certification delivery, as part of an education program
- Ability to understand the impact of decisions on other areas of the business
- Familiarity with external PCI scanning requirements
- Understanding of compliance standards such as CIS, NIST, etc
- Experienced in creating/modifying custom scripts
- Experience with Adult learning theory
- Experience with instructional design models
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