Veterinary Coordinator, SAVES

South Asheville Veterinary Emergency & Specialty in beautiful Asheville, NC is hiring a full-time Coordinator to support our Emergency, Critical Care, and Specialty teams!

Compensation: $21.00 – $30.00 per hour, based on experience

Schedule: Monday – Friday, 11:00am–7:30pm

Benefits:

• Continuing education & professional development assistance

• Tuition reimbursement

• Generous Paid Time Off policy

• Medical, Dental, and Vision insurance plans

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• 401(k) planning with employer matching

• Employee discount

• Employee Assistance Program (EAP)

• Life insurance

• Referral program

• Retirement plan

• And more!

At South Asheville Veterinary Emergency & Specialty (SAVES) , our goal since opening in 2009 has been to practice the gold standard of medicine, perform advanced techniques, and be leaders in veterinary specialty and emergency care. Located in the heart of the Blue Ridge Mountains, the peaks represent the height of our love for animals, and the valleys symbolize the depth of our compassion. Together with our referring veterinary community, we combine medical knowledge, advanced technology, and kindness to deliver exceptional care—it's simply in our nature.

The Float Coordinator plays a pivotal cross-departmental role, ensuring seamless daily operations and continuity of care across Emergency, Critical Care (ECC), and all specialty departments. This position acts as a liaison between Client Service Representatives (CSRs), doctors, patient care teams, and clients to promote efficient workflows, compassionate communication, and a positive experience for every patient and family.

Ideal candidates enjoy fast-paced, collaborative environments and excel at communication, multitasking, and problem-solving while supporting advanced veterinary medicine.

Key Points for Our Veterinary Coordinator:

• Serve as a primary point of contact for clients across ECC and specialty services

• Triage and respond to calls, emails, and messages with timely, compassionate communication

• Explain consult expectations, anesthesia prep, hospitalization logistics, and recheck plans

• Schedule consultations, diagnostics, procedures, and patient drop-offs in EzyVet

• Obtain and organize medical records, imaging, lab results, prescriptions, and documentation

• Prep charts and facilitate interdepartmental transfers for hospitalized or referred patients

• Assist with estimates, consent forms, discharges, checkouts, and payment processing

• Verify invoices and ensure accurate charge capture prior to discharge

• Float between departments and collaborate with CSRs, doctors, ECC, and referring veterinarians

• Proactively adjust scheduling and communication to support efficient, high-volume workflows

About You:

• RVT or experienced Veterinary Assistant required

• Minimum 2 years veterinary clinical experience (emergency or specialty preferred)

• Minimum 2 years client service or administrative experience in a high-volume setting

• Skilled communicator with strong medical terminology knowledge

• Excellent organizational skills and attention to detail in a dynamic environment

• Positive, flexible, team-oriented, and solutions-focused attitude

• Proficiency in EzyVet, SmartFlow, Microsoft 365, Teams, and Outlook (preferred)

• Fluent English skills (speaking & reading) required; multilingual skills a plus

Life at SAVES & Asheville, NC

Work just minutes from the Blue Ridge Parkway, where mountain views meet a nationally celebrated food, arts, music, and outdoor culture. Whether you're into hiking, kayaking, live music, or dog-friendly breweries, Asheville delivers an exceptional quality of life alongside professional growth.

We look forward to meeting you and showing you all that SAVES and the Asheville community have to offer. Apply now to join our collaborative team!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

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