Technical Customer Service & Sales Associate
Empower professionals. Advance sustainability. Make a difference.
At Everblue, we help people build careers in energy efficiency and sustainability through industry-leading training, certifications, and technology solutions. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
We’re looking for a proactive, sales-minded problem solver to join our team as a Technical Customer Service & Sales Associate. In this role, you’ll be the trusted guide for our customers—helping them navigate programs, enroll in the right training, and move confidently toward their career goals.
This is not a script-reading support role. It’s a position for someone who can think on their feet, adapt quickly, and take ownership of making every customer interaction a success.
What You’ll Do
- Serve as the first point of contact for customers via phone, email, live chat, and web inquiries
- Guide customers to the right courses or certifications based on their goals
- Explain program benefits, eligibility, and distinctions between offerings such as HOMES and HEAR
- Accurately process enrollments, sales orders, and support requests
- Maintain detailed and accurate records in the CRM
- Troubleshoot semi-technical issues related to online training platforms, exams, and credentials
- Escalate complex cases as needed
- Conduct proactive outreach to applicants and past customers for updates, renewals, and re-engagement
- Identify upsell and cross-sell opportunities through consultative, educational conversations
- Deliver clear, human-centered guidance around benefits, timelines, and application status
- Collaborate with sales, marketing, product, and training teams
- Recommend process improvements to enhance efficiency and customer experience
- 2–5 years of experience in customer service, inside sales, technical support, or a related role
- Experience in education, SaaS, or training environments preferred
- Strong communication, empathy, and active listening skills
- Comfort learning new systems and troubleshooting user issues
- Consultative, sales-oriented mindset
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Experience using CRM tools and Microsoft Office
- Familiarity with Google Drive is a plus
- Collaborative, adaptable team player
- Bachelor’s degree preferred or equivalent relevant experience
- Mission-driven work supporting clean energy and workforce development
- Professional growth and development opportunities
- Hybrid work model after an initial in-office period in Huntersville, NC
- Supportive, collaborative culture that values initiative and humor
Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply. We are committed to creating an inclusive environment for all employees.
Ready to make an impact? Apply today and help customers succeed while advancing Everblue’s mission.
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