Workplace Operations & Data Analyst
1 st Shift: 8:00AM – 5:00PM
Contract To Permanent We’re seeking a versatile professional who excels at the intersection of facilities operations and data analytics. As the Workplace Operations & Data Analyst, you will help ensure the smooth daily functioning of the Education and Development Center (EDC) by combining hands-on operational support with actionable insights derived from dashboards, reports, and analytical tools.
This role is ideal for someone experienced in creating Power BI dashboards, enhancing training center operations, and transforming data into meaningful decisions. As part of the facilities and business intelligence team, you will support the EDC in Cary by delivering internal services related to education delivery and analytics. You will help ensure training programs run efficiently, and you will support managers, trainers, and learners while contributing to both strategic and operational excellence. Key Responsibilities
- Ensure training facilities are prepared and fully operational.
- Provide on-site support to customers, instructors, and staff.
- Manage user accounts, system access, and permissions.
- Maintain and distribute technical, safety, and training materials.
- Perform analysis, reporting, and database management for training operations.
- Track KPIs and performance metrics to drive improvements.
- Create reports, presentations, and budget-related documentation.
- Support education-related projects and process improvements.
- Deliver training and communications for new processes.
- Coordinate procurement and vendor interactions.
- Serve as an escalation point for operational issues.
- Partner with IT to ensure reliable education infrastructure.
- Build and maintain Power BI dashboards and automated reports.
- Create simple Power Apps and automate workflows with Power Automate.
- Work with stakeholders to define metrics and improve data visualizations.
- Build lightweight apps with Power Apps (e.g., intake forms, asset check-in/out, classroom readiness checks) and automate workflows with Power Automate (e.g., confirmations, reminders, post-class surveys).
- Results-driven, action-oriented, and committed to positive customer impact while balancing business needs.
- Understanding of the healthcare education marketplace, preferably in diagnostic imaging and therapy.
- Excellent communication skills – verbal, written, and presentation delivery.
- Ability to energize, develop, and build rapport across all organizational levels.
- Strong stakeholder management and prioritization skills.
- Bachelor’s degree in related discipline or a minimum of 3 years of relevant experience.
- Proven success in a similar role, with demonstrated ability to fulfill key responsibilities.
- Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint/Teams .
- Basic working knowledge of SAP .
- Practical experience with Microsoft Power Platform : Power BI (data modeling, DAX basics, visuals, refresh schedules), Power Apps (canvas apps), and Power Automate (flows, connectors).
- Data mindset: able to clean/merge datasets, validate logic, and communicate insights clearly.
- Serves as a point of authority and source of knowledge in area of expertise.
- Demonstrates comprehensive understanding of business practices and contributes to issue resolution.
- Ability to manage multiple programs and priorities effectively.
- Required travel: up to 5%.
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