Help Desk Analyst (NC)
Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants 
location: Charlotte, North Carolina
job type: Contract
salary: $17 - 20 per hour
work hours: 8am to 5pm
education: Bachelors responsibilities:
- Looking for candidates with 1-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
- Candidate will be the answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!
- With oversight, provides entry level production and non-production support of applications and databases for software.
- Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness.
- Executes technical procedures to resolve production & non-production issues.
- Evaluates systems and processes in an effort to resolves technical problems.
- Implements effective solutions for break/fix issues.
- Develops knowledge of enterprise Systems.
- Demonstrates understanding and knowledge of client needs, concerns and challenges.
- Updates production and non-production support documentation and adheres to ITIL practices.
1 year of Tecnical/IT Support, Helpdesk or desktop support Iphone/Mac support, Active Direcory or Windows 11 experience is a plus
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
Recommended Jobs
Technology Portfolio Reporting & Analytics Lead- Morrisville, NC (Hybrid)
Technology Portfolio Reporting & Analytics Lead- Morrisville, NC (Hybrid) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. …
Controls Engineer
Job Description Job Description Overview We are seeking a Controls Engineer to support automation, controls upgrades, and field-based projects in a manufacturing environment. This role will …
Go/Golang Developer - Ai Training
Job Description Job Description Work Mode: Remote Engagement Type: Independent Contractor Schedule: Full-Time or Part-Time Contract Language Requirement: Fluent English Role Overv…
Live Answer- Trainer
Live Answer Trainer General Job Summary : The Live Answer Trainer will be responsible for developing, coordinating and delivering training programs to onboard new hires and upskill existing Liv…
Caregiver
Caregiver (Companion, HHA, PCA, CNA) for home care agency Armstrong Homecare is actively looking to hire super heroes is scrubs (companions, HHAs, PCAs, CNAs). Part- time positions and full-time p…
Mainframe Production Support
Job Description Job Title: Mainframe Production Support City: Charlotte State/Province: North Carolina Posting Start Date: 3/30/26 Wipro Limited (NYSE: WIT, BSE: 5…
Psychiatrist
Who Is Athra Systems? Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride o…
HVAC Residential Install Apprentice
Your Peace of Mind is our Priority Dawson's Electric & Air – Where Your Peace of Mind is Our Priority Are you ready to leave behind a job that feels like just a grind and step into a role that v…
Intern
Our Story With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in …
Church Music Leader
&##127926; We’re Looking for a Part-Time Music Leader! &##127926; Sharon Baptist church in Reidsville, NC is prayerfully seeking a Part-Time Music Leader to help lead our congregation in worship. If…