Customer Service Associate
Job Description
Job Description
Candidate must possess strong people skills and be able to work with the public and co-workers in a professional manner. Position requires the ability to multitask efficiently and maintain organization.
Candidate must be able to perform a variety of general office duties, including, but not limited to: answering telephones, responding to customer-facing requests, recording and distributing messages, taking payments, filing and maintaining customer records, and operating a personal computer for the purpose of data entry, word processing, spreadsheets, email, and internet.
Responsibilities:- Communicate frequent customer suggestions to the team to troubleshoot
- Ensure customer account information is up-to-date
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Strong knowledge of customer interface and interaction
- Excellent active listening, interpersonal, and communication skills
At NC Farm Bureau Lillington, we believe insurance is more than a product; it’s a service. That’s what makes us different. That’s why every customer gets a dedicated, local agent who will get to know you and your unique needs and be there for you if a loss occurs.
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