Consumer Sales Enablement Manager

Wsfs Financial
Wilmington, NC
Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The Consumer Sales Enablement Manager is responsible for leading the in field and multi-channel activation, performance support, and ongoing development of frontline sales talent across the entire Consumer Bank, including Retail, Business Banking, Home Lending, Contact Center, and other Consumer-facing business lines. This leader plays a critical role in equipping teams with the skills, tools, data insights, and coaching required to deliver exceptional client experiences, and achieve sales performance goals. The incumbent will oversee a team of Sales Enablement Specialists who provide frontline engagement, targeted coaching, and performance reinforcement. The Manager ensures programs and enablement strategies are aligned with business priorities, grounded in field realities, and designed to improve capability, confidence, and consistency across the Consumer Bank. This role collaborates closely with Consumer leaders, Product, Training, Analytics, and Marketing to identify performance gaps, build targeted interventions, and measure the impact of sales enablement activities. Regular travel across the WSFS footprint is required to support field execution, strengthen leader partnerships, and ensure consistent adoption of sales processes and tools across all Consumer channels.

Job Responsibilities:
  • Lead, coach, and develop the Sales Enablement team to deliver consistent, high-quality support across all Consumer Bank channels.
  • Maintain team confidence and competence with reporting, dashboards, and performance data.
  • Provide clear expectations, ongoing feedback, and structured development plans to elevate team capability.
  • Ensure timely and effective support for sales leaders and frontline teams across the Consumer Bank.
  • Partner with Consumer Leadership to align enablement activities with strategic performance priorities across the Consumer Bank.
  • Monitor workload distribution, scheduling, and prioritization across the sales enablement team to ensure comprehensive multi-channel coverage.
  • Conduct regular visits to Consumer Bank teams to observe behaviors, support execution, and strengthen partnerships.
  • Facilitate coaching sessions and workshops at the Consumer, business line, regional, and team levels.
  • Serve as a strategic partner, contributing to the development, refinement, and modernization of sales tools, programs, and resources used across all Consumer Bank segments.
  • Provide data-driven insights, Associate feedback, and field observations that influence tool and program enhancements.
  • Participate in strategy sessions, pilots, and sales program/tool reviews to ensure relevancy, engagement, and impact across multiple channels in the Consumer Bank.
  • Contribute to the creation of supporting materials such as job aids, coaching guides, practice activities, assessments, and reinforcement tools.
  • Govern curriculum changes over time to ensure record of adjustments and evolution for audit purposes.
  • Evaluate and measure enablement impact using data-driven insights, business metrics, observations, and feedback across the Consumer channels.
  • Analyze trends and insights to inform enhancements to sales strategies, processes, programs, tools, and activities.
  • Communicate clear, meaningful insights to Business Line Leaders and key Consumer stakeholders.
Minimum Qualifications:
  • Minimum of a high school diploma or GED required; bachelor's degree preferred.
  • 5-7 years of leadership experience in Consumer Banking or financial services, which may include retail banking, business banking, contact center, lending, or other frontline or sales strategy environments.
  • Must have experience with team leadership, sales coaching, facilitation, performance reporting, and incentive programs.
  • Experience in curriculum development or design preferred.
  • L&D, coaching, or sales methodology certifications a plus.
  • Strong knowledge of modern sales tools and sales process execution.
  • Demonstrated ability to lead a field-based team and drive measurable performance improvement.
  • Expertise in coaching, adult learning principles, and behavior change methodologies.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Excellent communication, facilitation, and influencing skills.
  • Ability to build trust-based partnerships with field and senior leaders.
  • Proficiency with Microsoft Office, CRM platforms, and performance dashboards.
  • High adaptability, problem-solving capability, and comfort working in dynamic environments.
  • Ability to travel regularly across the WSFS footprint.
WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:
$92,869.00 - $152,569.00

Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Posted 2026-05-14

Recommended Jobs

Kitchen Manager

Zeko's Italian Restaurant
Whiteville, NC

Responsibilites include: Back of the house assistant to the general manager and head chef. Management of all daily operations Management of staff Kitchen maintenance, and cost of goods. …

View Details
Posted 2026-05-16

LINE SERVER (PART TIME)

Morrison Living
Durham, NC

Job Description Job Description   Morrison Living is hiring immediately for part time  LINE SERVER positions. Location : Croasdaile Village - 2600 Croasdaile Farm Parkway, Durham, NC 27705.…

View Details
Posted 2026-05-14

On Call Banquet Server-Embassy Suites Uptown Charlotte

CMC Hotels
Charlotte, NC

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The grow…

View Details
Posted 2026-05-18

HVAC Install Technician

Hutton Electric, Heating & Air
Moyock, NC

Job Description Job Description I’m David and I run Hutton Electric, Heating, and  Air. I’m glad you stopped by our hiring page. We started this business in 2015 from our kitchen table and it has…

View Details
Posted 2026-04-05

Superintendent - Geotechnical Construction

OnlyHire.Me
Smithfield, NC

Superintendent – Geotechnical Construction Location: Smithfield, NC, 27577 Country: United States Salary: $90000-$115000 Start Date: Description: About Our Client Our client is …

View Details
Posted 2026-04-14

Share your opinion. Earn money. Shape the news

YouGov
North Carolina

Earn points every time you answer a survey - the longer the survey, the more points you'll earn. Joining YouGov as a survey taker offers an opportunity to voice opinions on various topics, influe…

View Details
Posted 2025-12-03

Category Manager

ABB
Mebane, NC

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen.…

View Details
Posted 2026-05-13

Cocinero/a de Linea

Tobacco Road Sports Cafe
Durham, NC

Job Description Job Description Benefits: Employee discounts Flexible schedule Opportunity for advancement Resumen del Puesto: El Cocinero/a de Lnea en nuestro restaurante de alta …

View Details
Posted 2026-05-10

Host

Cheddar's Scratch Kitchen
Gastonia, NC

For this position, pay will be variable by location - See additional job details and benefits below. First impressions count! You are the first person guests see when they walk in the doo…

View Details
Posted 2026-01-01

Customer Engagement Manager

WalkMe
Raleigh, NC

Job Description Job Description Industry leader? Well, how about an industry creator?!   At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital ad…

View Details
Posted 2026-05-15