Consumer Sales Enablement Manager
- Lead, coach, and develop the Sales Enablement team to deliver consistent, high-quality support across all Consumer Bank channels.
- Maintain team confidence and competence with reporting, dashboards, and performance data.
- Provide clear expectations, ongoing feedback, and structured development plans to elevate team capability.
- Ensure timely and effective support for sales leaders and frontline teams across the Consumer Bank.
- Partner with Consumer Leadership to align enablement activities with strategic performance priorities across the Consumer Bank.
- Monitor workload distribution, scheduling, and prioritization across the sales enablement team to ensure comprehensive multi-channel coverage.
- Conduct regular visits to Consumer Bank teams to observe behaviors, support execution, and strengthen partnerships.
- Facilitate coaching sessions and workshops at the Consumer, business line, regional, and team levels.
- Serve as a strategic partner, contributing to the development, refinement, and modernization of sales tools, programs, and resources used across all Consumer Bank segments.
- Provide data-driven insights, Associate feedback, and field observations that influence tool and program enhancements.
- Participate in strategy sessions, pilots, and sales program/tool reviews to ensure relevancy, engagement, and impact across multiple channels in the Consumer Bank.
- Contribute to the creation of supporting materials such as job aids, coaching guides, practice activities, assessments, and reinforcement tools.
- Govern curriculum changes over time to ensure record of adjustments and evolution for audit purposes.
- Evaluate and measure enablement impact using data-driven insights, business metrics, observations, and feedback across the Consumer channels.
- Analyze trends and insights to inform enhancements to sales strategies, processes, programs, tools, and activities.
- Communicate clear, meaningful insights to Business Line Leaders and key Consumer stakeholders.
- Minimum of a high school diploma or GED required; bachelor's degree preferred.
- 5-7 years of leadership experience in Consumer Banking or financial services, which may include retail banking, business banking, contact center, lending, or other frontline or sales strategy environments.
- Must have experience with team leadership, sales coaching, facilitation, performance reporting, and incentive programs.
- Experience in curriculum development or design preferred.
- L&D, coaching, or sales methodology certifications a plus.
- Strong knowledge of modern sales tools and sales process execution.
- Demonstrated ability to lead a field-based team and drive measurable performance improvement.
- Expertise in coaching, adult learning principles, and behavior change methodologies.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication, facilitation, and influencing skills.
- Ability to build trust-based partnerships with field and senior leaders.
- Proficiency with Microsoft Office, CRM platforms, and performance dashboards.
- High adaptability, problem-solving capability, and comfort working in dynamic environments.
- Ability to travel regularly across the WSFS footprint.
$92,869.00 - $152,569.00 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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