Visitor Services Associate
- Understands the importance of each guest to Carolina Raptor Center and drives Greet and assist visitors, providing a warm and professional first impression.
- Sells admission tickets, memberships, and retail merchandise using a POS system.
- Promotes memberships and donation opportunities to guests.
- Maintains the cleanliness and presentation of public spaces, including restrooms, lobby, and retail areas.
- Restocks and organizes merchandise displays.
- Answers questions about the Carolina Raptor Center's exhibits, programs, and mission.
- Supports special events, group visits, and occasional outreach activities.
- Assists with opening and closing duties as assigned.
- Manages high guest volume while maintaining friendly, helpful interactions.
- Exemplifies the Carolina Raptor Center’s Mission Statement and supports staff, departments and leadership in pursuing and achieving goals.
- Performs any other duties needed to help drive to our vision, fulfill our mission, and abide by our values.
- Must have a passion for the mission of Carolina Raptor Center.
- Must submit a standard criminal background check conducted by CRC.
- No visa sponsorship is available for this role.
- Must be at least 18 years of age.
- Must possess reliable transportation.
- Ability to remain calm and professional in a busy, occasionally loud environment.
- Ability to work weekends and federal holidays.
- Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity and/or sexual orientation.
- Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
- - Frequent sitting, talking and listening to their surroundings
- - Regular walking, bending, standing, and lifting items up to 50 lbs.
- - Must be comfortable interacting with large crowds, children, and occasionally noisy or chaotic environments
- - Ability to work around sick and injured birds, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. If you are immunocompromised or pregnant/planning to become pregnant, you should obtain medical clearance from your physician.
- Excellent interpersonal and verbal communication skills.
- Basic computer skills and experience with point-of-sale systems.
- Ability to provide a quality customer service experience in fast-paced environments.
- Ability to follow procedures for handling money, tickets, and merchandise.
- Comfortable interacting with children and large family groups.
- Proficient in Microsoft Office.
- Ability to work independently with minimal supervision and manage time appropriately.
- Interest in birds of prey, wildlife, or environmental education.
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