Continuous Care Office Coordinator

: Overview: Tlent PoTol - Administrative and Clericalnt Pool - Administrative & Clerical

• Assists with referral intake for Home Care services including In Home Aide. Directs phone calls to appropriate personal i.e., HIV, CAP/C case management. Responsible for the daily scheduling and staffing of client services and managing alterations in client requests for care. Gathers and maintains information on employee availability and skills, coordinating employees with clients. Provides general office management. Assists with payroll/billing; on-going management of client/employee needs. Assigns qualified employee to cases and reviews assignment with employee.

Talent Pool - Asministrative & Clerical Responsibilities:

• Bank Deposits: Completes daily recap sheet accurately identifying company, pay or and patient to which payments are applied and then processes cash receipts accordingly. Communicates any discrepancies to appropriate personnel.
• Employee Coordination: Logs employee availability for work and matches employee qualifications with client requests for service/needs. Communicates unaccepted assignments, absences and performance problems to contract agency. Accurately communicates information regarding client assignment, employee responsibilities and travel directions to non-professional staff covering each case. Prevents turnover by addressing and/or forwarding employee complaints, concerns and suggestions appropriately. Provides input for non-professional field employee annual evaluations. Assist with in home aide interviews and orientation.
• Financial Coordination: Ensures all patient charges/activities are properly coded, posted and generated in the billing system within established time frame. Maintains and monitors record keeping spreadsheets and patient files to ensure accuracy, verifies service delivery, service hours available and patient's/significant other's signature weekly for in home aide services.
• General: Follows established agency policies and procedures, objectives, quality improvement efforts, safety and infection control standards. Reports employee incidents/illnesses, client accidents/concerns to supervisor, facilitates appropriate paperwork and refers employee for further assistance. Participates in marketing/education regarding services available. Makes routine client contact field visits with RN•s to establish rapport with clients/caregivers and familiarize self with client situations. Develops and distributes department newsletter to staff updating on departmental changes, policy/procedures, etc. to keep staff abreast of significant changes/news. Participates in weekday and weekend on-call and responds according to agency policy. Maintains a system for assuring that staff meets required competencies such as professional licensure, certification for clinical staff (CPR and CNAs), TB skin test, reorientation, annual health exam and maintains documentation to verify. Updates telephone list in written format and computer system as date and staff change occur. Works with agency staff and ARMC Material Management Dept. obtaining and maintaining needed materials, supplies and equipment. Keeps standard supplies in stock, controlling, ordering and requesting to ensure inventory levels of supplies correlate with usage
• Referral Coordination: Accurately receives, inputs and processes referral information for all services. Notifies professional staff of new referrals within designated time frames. Receives and processes calls from active clients requesting changes in existing services. Addresses request promptly, documenting changes in existing services. Receives and processes calls from active clients requesting changes in existing services. Addresses request promptly, documenting changes in existing services. Schedules qualified employees to cases in a timely manner and without lapses or delays in service and documents schedule changes. Accurately reviews case assignment with the non professional employee, answering questions and seeking nursing assistance as indicated. Maintains client care records per policy and procedure. Records and reports client concerns/complaints and changes in condition to the Agency Director or other professional staff. Participates in night/weekend call rotation.
• Scheduling of Home Visits: Receives sick calls and reassigns patient visits to alternate staff. Keeps electric scheduling data updated.

Qualifications: EDUCATION: Required - High school diploma, vocational or specialized training with secretarial and computer skills. Preferred - Scheduling experience EXPERIENCE: Required - 1 - 2 years in a medical office setting managing day to day activities LICENSURE/CERTIFICATION/REGISTRY/LISTING: REQUIRED PREFERRED