Customer Success Partner

Certified as a Great Place to Work, Performance Point is a full-service building inspection contractor for new residential construction. We help our customers design and build homes that work better and provide the turn-key services to make it a reality. Our service doesn’t stop there, we also follow up with inspections throughout construction to ensure project goals are being implemented. We focus on new construction for single and multifamily projects. Our single-family footprint extends from Tennessee to the Coast, and we have multifamily projects across the US!

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Summary:

The Customer Success Partner is responsible for building strong, genuine relationships, and providing proactive customer service to ensure our customers have an exceptional experience throughout their journey with Performance Point.

The Customer Success Partner will drive product engagement through dashboards, reports, and training (sales & production), increase revenue growth through upselling/cross selling services to meet emerging customer problems, network with client stakeholders to help find new opportunities, onboard new clients, distribute information to internal and external stakeholders, and create and send proposals.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Facilitate internal and external team activities to promote successful customer outcomes and solve problems in a consultative manner


• Promote relationship health between internal teams and customer’s teams including field operations, finance, and office operations


• Build trust and rapport with clients


• Own documentation of customer journey from infancy through maturity


• Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement


• Maintain existing customer-success metrics and data as directed
  

Skills and qualifications:

• Three to five years of experience in communications, marketing, sales, account management, or customer success


• Strong communication skills


• Active team player, self-starter, and multitasker who can quickly adjust priorities


• Comfortable leading virtual and in-person meetings in locations varying from field to office settings


• Attention to detail


• Highly motivated by problem solving


• Trustworthy with responsibility to work with limited supervision

Does this position have any direct reports? No

Work environment: This position
is a hybrid office/remote with 3 days in the Charlotte office. Traveling to client meetings and events is also required, possibly overnight.