Customer Support Assistant
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues effectively and efficiently.
- Provide detailed information about products and services to customers.
- Document customer interactions and maintain detailed records of inquiries and resolutions.
- Assist customers with order placements, tracking, and returns.
- Collaborate with team members and other departments to improve customer service processes.
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in customer service or a related role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and maintain composure in high-pressure situations.
- Proficiency in using customer service software and CRM systems.
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
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