Event Customer Service Representative - Entry Level | Paid Training

New Catalyst
Matthews, NC

We’re hiring Event Customer Service Representatives to be the face of nonprofit organizations and ethical brand partners , delivering exceptional customer experiences and positive brand engagement .

This is a hands-on, entry-level role ideal for individuals looking to gain experience in customer service, event management, and marketing while growing into leadership roles.

🎯 What You’ll Do

As an Event Customer Service Representative , you will:

  • Represent nonprofit organizations and ethical brands at live events, pop-up activations, and promotional campaigns

  • Greet attendees, answer questions, and provide friendly, professional, and informative interactions

  • Assist with event setup, logistics, registration, and distribution of promotional materials

  • Collaborate with event coordinators and marketing teams to ensure smooth execution

  • Collect customer feedback and track interactions to improve campaign performance

  • Troubleshoot on-site challenges with a solution-oriented, professional approach

  • Deliver a positive, energetic, and engaging brand experience at all times

🌟 Who We’re Looking For

We value energy, reliability, and strong interpersonal skills . No prior experience required—we provide full training and mentorship .

You’re a great fit if you:

  • Communicate clearly and confidently in person and in writing

  • Have a customer-first mindset with a friendly, approachable personality

  • Can stay organized and handle multiple tasks in fast-paced environments

  • Are proactive, dependable, and eager to learn new skills

  • Thrive working both independently and as part of a team

  • Are available for weekends and occasional evening shifts

  • Are 18+ and legally authorized to work in the U.S.

Preferred but not required:

  • Previous experience in customer service, retail, hospitality, or events

🎁 What We Offer

  • Paid training in customer service, event management, and promotions

  • 💰 Competitive base pay + weekly performance bonuses

  • 🚀 Opportunities for career growth into event coordination, account management, or team leadership

  • 🤝 Supportive, collaborative team environment

  • 🌍 Work on mission-driven campaigns that make a tangible community impact

  • 🎓 Hands-on experience in marketing, public relations, and community outreach

🌱 Why This Role Stands Out

  • Be the face of impactful brands and nonprofit campaigns

  • Gain real-world event management and customer service experience

  • No cubicles, no cold calling, no monotonous tasks

  • Clear path for career advancement and professional growth

  • Join a purpose-driven team where your contributions matter

Posted 2025-10-09

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