Supervisor of Salesforce Development (Remote)

Pace Labs
Huntersville, NC
Supervisor of Salesforce Development

Summary

Responsible for managing, customizing, and enhancing our Salesforce platform, the day-to-day administration of Salesforce and the development of custom solutions to support business processes and strategic initiatives; also provides day-to-day leadership of the Salesforce Admin Team.

Essential Functions

  • Plans, organizes, administers, develops, and evaluates the activities of assigned staff.
  • Serves as the primary system administrator for Salesforce environments (Sales Cloud, Service Cloud, etc.).
  • Manages user setups, roles, profiles, permissions, and security settings.
  • Maintains and enhances dashboards, reports, workflows, validation rules, and other core admin functions.
  • Monitors system performance and proactively identifies and resolves issues.
  • Designs and develops custom objects, Lightning components, Apex classes/triggers, and Visualforce pages.
  • Creates and maintains API integrations with other business systems.
  • Automates business processes using Flow, Process Builder, and Apex.
  • Participates in code reviews, testing, and deployments in a structured DevOps process.
  • Collaborates with stakeholders across departments to translate business needs into technical requirements.
  • Provides training and support for end users to ensure effective use of the platform.
  • Assists defining and implementing Salesforce best practices and governance.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications

Education and Experience:

Bachelor's degree in computer science, information systems, business administration or a closely related field; AND three (3) years of software development experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, And Registrations

  • Salesforce Administrator certification
  • Platform Developer I certification

Required Knowledge

Required Knowledge and Skills

  • Principles and practices of software development and implementation.
  • Documentation and user instruction methods and techniques.
  • Understanding of sales and marketing programs, policies and procedures.
  • Principles and practices of developing teams, motivating employees, and managing in a team environment.
  • Methods to resolve software problems, questions and concerns.
  • Methodologies of Agile and sprint planning tools (e.g., Jira).
  • Understanding of Salesforce data model, security, and automation tools.
  • Principles and practices of data migration, system integration, or multi-org environments.
  • Computer applications and systems related to the work.
  • Principles and practices to serving as an effective project team member.
  • Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
  • Correct business English, including spelling, grammar, and punctuation.

Required Skills

  • Creating interfaces and logic using Apex, Lightning Components, Visualforce, SOQL, REST/SOAP.
  • Developing and deploying Salesforce applications using tools such as Copado or Gearset.
  • Using version control systems (e.g., Git) and CI/CD processes.
  • Analyzing and documenting business processes, user requirements, and outputs such as test results.
  • Supervising and evaluating employees and providing related recommendations.
  • Preparing clear and concise program documentation, user procedures, correspondence, reports, and other written materials.
  • Instructing users in the use of new or enhanced business applications, included explaining technical concepts to non-technical users.
  • Analyzing systems and issues and developing specifications for new or modified processes to meet department needs.
  • Serving as a team member and the development and management of projects.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Posted 2025-09-08

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