Owner Relations Manager

COMPANY OVERVIEW:

At Village Realty OBX, we offer an extensive selection of Outer Banks vacation rentals tailored to meet every need and desire. From stunning oceanfront properties and cozy condos to pet-friendly and newly listed rentals, our diverse portfolio ensures you find the perfect home away from home. With over 40 years of experience in providing exceptional hospitality and local knowledge, we guarantee a memorable vacation.

POSITION SUMMARY:

As the Owner Relations Manager at Village Realty, in our Corolla, North Carolina office, you’ll be the go-to contact for our homeowners, helping to ensure their experience with us is transparent and rewarding. You’ll build lasting relationships by responding to owner questions, discussing rental performance, and offering advice on pricing and marketing strategies.

A big part of your role will be recommending and implementing dynamic pricing to drive occupancy, maintaining up-to-date property agreements, and highlighting the benefits of our rental program to potential clients and buyers. You’ll collaborate closely with the Revenue and Growth Team to develop annual rate strategies for occupancy. The ideal fit will also have the ability balance guest expectations with our responsibility to the property owner.

This is a great fit for someone who’s organized, service-minded, and comfortable wearing many hats. You’ll thrive here if you have a positive attitude, communicate clearly and professionally, and enjoy working both independently and as part of a team.

Proficiency in tools like Microsoft Word, Excel, and Google Suite is important, as is the flexibility to occasionally work evenings, weekends, or holidays when needed. If you’re someone who builds trust easily and takes pride in providing personalized, top-tier service, we’d love to connect.

RESPONSIBILITIES:

• Build relationships with our property owners to ensure owner retention
• Communicate effectively both within the company and with clients, ensuring prompt service
• Discuss rental rates, marketing, amenity suggestions/changes as needed
• Recommending and applying Dynamic Pricing for increases/decreases and update property management software and web services as needed
• Effectively communicate all aspects of our rental program to buyers, therefore starting to build your own owner client database
• Oversee the property calendars for guests and occupancy, as well as handle owner requests

QUALIFICATIONS:

• 2+ years of experience in hospitality, reservations, property management, or a strong customer service background in any industry.
• North Carolina Real Estate Licensed Preferred
• Active listening skills are vital to the success of this position. Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.
• Ability to read, analyze, and interpret general business contracts, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers and/or staff.
• Must maintain clear and concise documentation and positive approach to conflict resolution.
• Must demonstrate willingness to continually learn new processes, and the ability to merge into a dynamic work environment.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must be able to work some weekends and holidays

Physical Demands

• Expect a moderate noise level and a mix of sitting, standing, and walking throughout the day
• Ability to lift/move up to 25 lbs occasionally

COMPENSATION & BENEFITS:

Annual Salary: $48,000 - $55,000

Benefits

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance

Schedule

Monday - Friday, with some weekend required based on business needs.