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Director of Wellbeing and Experience

Global Support and Development
Charlotte, NC
  • Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

    • Global Support and Development is seeking to hire a Director of Wellbeing and Experience! The position is full-time, in-person, and located at HQ in Charlotte, N.C.

    Are you a champion for creating a workplace where people don't just work, they thrive? Do you believe that an organization's greatest asset is its people and that a little bit of fun and a lot of support can go a long way? If so, get ready to become the central force behind our vibrant, engaging, and resilient organizational culture. We’re on the hunt for a Director of Employee Wellbeing and Experience to lead the charge in making our office a place people are genuinely excited to come to every day. If you're passionate about making a real difference in the lives of your colleagues and building a truly special place to work, then this is the role for you!

    GSD Offers a Comprehensive Benefits Package To Include

    • Up to 25 days of accrued vacation
    • Up to 80 hours of annual sick leave
    • Up to 80 hours of Military Pay and 30 Days Differential
    • Medical, Dental and Vision (GSD covers monthly premium)
    • Group Life and AD&D Coverage (GSD covers monthly premium)
    • Retirement (Pre and Post Tax Options) and a Company Match
    • Matches on Qualified 529 Plans
    • Up to 14 Paid Holidays

    Want to know more? Read below for additional responsibilities and qualifications.

    • Develop and execute a comprehensive employee wellbeing and experience approach aligned with the overall organizational strategy, culture, and core values;
    • Design and implement engaging programs that enhance workplace culture by prioritizing employee wellbeing, productivity, and collaboration to drive organizational results;
    • Design and implement a creative and compelling internal communications strategy to foster a connected, informed, and engaged workforce, ensuring every team member feels valued and bringing GSD's culture to life;
    • Design and lead initiatives that actively cultivate GSD's core values of Integrity, Humility, and Accountability, creating feedback loops and recognition programs that reinforce these behavioral standards in daily work;
    • Oversee the HQ workspace experience, ensuring it serves as a hub for collaboration and high-performance;
    • Provide change management leadership and support for organizational initiatives, and empower organizational leaders to effectively lead change within their respective teams;
    • Collaborate closely with the Director of HR and Development to ensure alignment between wellbeing and experience initiatives and talent acquisition, performance management, and employee relations strategies. Provide insights and data to inform HR practices;
    • Establish key metrics to track the impact of wellbeing and experience initiatives on employee satisfaction, engagement, retention, and productivity. Analyze data and provide regular reports to leadership with actionable insights;
    • Direct the professional development and growth of direct reports and the departmental team as a whole. This includes mental health, workplace environment, and internal communications capacities;
    • Direct critical decision-making processes, to include identifying issues and driving problem-solving, especially in resource-constrained and time-sensitive contexts;
    • Develop and monitor department budget, KPIs, and other metrics, implementing continuous improvement initiatives to enhance performance;
    • Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and
    • Perform other duties as assigned.

    Qualifications

    Education:

    • Bachelor's degree in Human Resources, Organizational Development, Psychology, or a related field or equivalent combination of experience and training. Master's degree preferred;

    Experience

    • Seven (7) or more years of progressive management experience with demonstrated success in developing and implementing successful employee wellbeing and experience initiatives;
    • Strong understanding of the principles and best practices of employee wellbeing, engagement, and organizational culture;
    • Demonstrated knowledge of change management principles and methodologies, ideally supported by Prosci ADKAR certification or other recognized change management certification; and
    • Proven track record of successfully managing complex initiatives and working with senior leadership teams.

    Professional Licenses/Certifications

    • Advanced degree or certifications (e.g. SPHR, change management, project management) are a plus.

    Knowledge/Skills

    • Proven ability to lead, motivate, and develop teams to achieve quality results in dynamic environments and amidst change;
    • A proactive, innovative, and adaptable mindset, with a proven ability to design and implement person-centered programs that support a high-performing and thriving workplace culture;
    • Deep understanding of employee engagement strategies, workplace culture, and best practices in employee experience;
    • Strong project management skills with the ability to coordinate and manage multiple complex projects simultaneously under pressure and within deadlines, adapting to rapidly shifting tasks;
    • Excellent written, verbal, presentation, and interpersonal skills with the ability to influence and build relationships across all organizational levels and diverse stakeholder groups;
    • Demonstrated cultural awareness and ability to collaborate effectively with diverse, cross-functional, and international teams and stakeholders;
    • Proactive, innovative, and adaptable with a strong problem-solving mindset;
    • Strong organizational skills with the ability to handle multiple priorities and work independently;
    • Experience working and/or traveling domestically and internationally; and
    • Working knowledge of Spanish and/or French desired.

    Working Conditions And Physical Requirements

    • At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States.
    • GSD supports U.S.-based remote work on a limited basis.

    Working Conditions And Physical Demands

    GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks.

    Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship

    or a direct threat to the health and/or safety of the individual or others.

    These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work.

    Working Conditions

    Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;

    • Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;
    • Ability to bend and stoop;
    • Ability to sit and view a computer screen for extended periods of time;
    • Ability to demonstrate manual dexterity to operate computer and other office equipment;
    • Ability to communicate effectively with others.

    Physical Demands

    • Ability to perform work indoors in an office environment;
    • Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;
    • Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.
    • Routine domestic and international travel up to 10% is required.

    This job description reflects an assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at GSD’s discretion.

    Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).

    This job description is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

    GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law.

    GSD promotes diversity, equity, and inclusion in all candidate selections.
Posted 2025-09-20

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