Director of Operations - Cladding

Summary:
Under the direction of the Regional Director of Operations (RDO), oversees the operational segments (Project Managers, Project Specialists, Estimators, Warehouse) of our Cladding specialty by performing the following duties.

Overview:

Founded in 1954, Bonitz, Inc. is an Employee-Owned Company operating as specialty trade commercial contractors servicing the construction industry. Bonitz designs and installs custom flooring, walls, ceilings, and cladding systems. We offer access, terrazzo and other specialty flooring as well as floor care. We are committed to providing best in class project consulting, project management, and craftsmanship while delivering superior service and practical solutions. Bonitz has divisions in SC, NC, GA, TN, VA, LA, and FL.  

Position Essential Duties:

Business Oversight & Financial Responsibility

• As required, evaluates the need for external assistance, including personnel requirements, material needs and subcontractor requirements. Works with other operations to determine customer service capability and capacity.
• In conjunction with the Regional Director of Operations, help ensure profitability and a positive working environment through close communication of those areas that have a significant impact on the operation.
• Maintains close contact over operational procedures to ensure cost effectiveness. Evaluates each process and recommends and/or institutes modifications as required.
• Reviews various reports and directs the resolution of operational initiatives to minimize costs and prevent customer delays.
• Maintains close contact over operational procedures to ensure cost effectiveness. Evaluates each process and recommends and/or institutes modifications as required.
• Audits operational expenditures as required and ensure all attempts are made to maintain and reduce costs wherever possible.
• Coordinates and participates in general administrative and technical programs such as cost reduction, methods, communications, safety and housekeeping, employee training, and conformity with company work rules and regulations.
• In conjunction with other area offices, strives for an environment of constant operational improvement.

  Safety

• Ensures use of safety devices and equipment, supervises housekeeping, and maintains a constant alertness for hazardous conditions and practices.
• Strong commitment to a culture of safety for all associates.

  Employee Oversight & Development

• Directs, supervises, and coordinates the activities of the Operational staff. Evaluates the performance of subordinate employees and recommends wage adjustment or change of status.
• Administers company policies and maintains positive employer/employee relations on the highest possible plane.

• Conducts one-on-one reviews with all Sales and Operation teams to build effective communications, understand developmental needs and provide insight for improved performance.

• Frequently conducts face-to-face sales calls with all reporting associates.
• Oversees and supports sales and operational training for all levels of associates to learn our business. Continual Education for the Development of the Sales Director & Directors of Operations and Supporting Teams. Reinforce product knowledge & training, guidance, coaching, tool usage, activities that affect capabilities.
• Evaluate metrics on jobs won & lost to better understand the health of the team. Post-Mortem reviews in the spirit of excellence. Learning and growing with our customers. Develop a process/form - i.e. select factor projects and have both sales associates meet with target customer and review all aspects of the job experience. Report back to Managing Director and share with the team during staff meetings.

  Job Qualifications

• Minimum 5 years of managerial experience working in Commercial Construction
• Cladding or General Construction Project Management Experience is a plus
• Excellent Verbal and Written Communication Skills
• Critical Thinking, Time Management, Organization, Attention to Detail
• Professional Attitude and Appearance
• Evidence of the ability to lead and influence peers and clients
• Bachelor’s Degree is preferred but not required.
• Excellent leadership, organizational, and managerial skills, and a natural ability to build and sustain relationships.
• Progressive leadership experience with a proven ability in developing, coaching and motivating staff.
• Able to build trust through character, competence, and connection in order to achieve results through clarity, accountability and support.
• Microsoft office experience required.
• Understand the urgency of deadlines, organization, and details
• Self-motivated, able to work with minimal supervision.
• Ability to speak effectively before groups of customers or employees of organizations.
• Travel: 60-70% travel

Safety Requirements:

• Ensure that all safety training and certifications are up to date or scheduled.
• Stay compliant with all Bonitz safety policies to ensure a safe and efficient workplace.
• Must be committed to working safely while accomplishing all tasks.
• Up to date knowledge of requirements for necessary equipment and training per job.
  

Equal Opportunity Employer


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