Mgr, Contact Center Operations

WakeMed Health & Hospitals
Raleigh, NC
Overview: Works collaboratively with Medical Directors, Practice Administrators, and Practice Managers to anticipate, integrate and coordinate services that optimize inbound and outbound communications for the purposes of helping our patients achieve optimal care. Plans, monitors, and is accountable for the overall management and delivery of the following services for WakeMed Physician Practices (WPP): Scheduling of appointments, provider template accuracy, timely processing and upkeep of assigned work queues, timely processing of patient referrals, development, dissemination and implementation of standard work. Ensures pre-service administrative denials are managed and prevented to maximize financial reimbursement. Serves as a liaison with the community, physician offices, and payers related to patient access issues. Reports directly to the Director of Operations for WPP. Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit .
EOE

Licensure: Not Applicable Education: Bachelor's Degree Health Administration Or Healthcare Management Or Related Field Required Experience: 3 Years Management In Healthcare Or Communications Required
Posted 2026-02-27

Recommended Jobs

Turnhouse Attendant

The Club at Longview
Waxhaw, NC

Schedule: Tuesday - Sunday 9:00am - 7:00pm (hours change seasonally). Key Responsibilities: Ensures members are attended to in a prompt, efficient and personalized manner. Prepares and Serv…

View Details
Posted 2026-02-12

Administrative Assistant

Haymak Masonry Inc
Indian Trail, NC

Job Description Job Description Experience: Must have experience using Excel and QuickBooks Enterprise Desktop. Masonry experience is a plus. $25/hour

View Details
Posted 2026-04-23

Utility Cook

Hawkers Asian Street Food
Chapel Hill, NC

Job Description Job Description Description: The primary responsibility of a?Utility Cook is to assist in preparing food items in accordance with Hawkers' recipes. This role also includes mainta…

View Details
Posted 2026-05-10

Retread Technician

Colony Tire Corporation
Edenton, NC

Job Title: Retread Technician – Shop Equipment Operator Colony Tire Corporation located in Edenton, NC, is currently seeking a full-time Retread Technician – Shop Equipment Operator to join our team!…

View Details
Posted 2026-01-29

Travel Nurse RN - Oncology - $1,717 per week in Asheville, NC

TravelNurseSource
Asheville, NC

Registered Nurse (RN) | Oncology Location: Asheville, NC Agency: Cynet Health Pay: $1,717 per week Shift Information: Days - 3 days x 12 hours Contract Duration: 8 Weeks S…

View Details
Posted 2026-05-27

Client Services Associate/Trader

Hilltop Wealth Advisors, LLC
Chapel Hill, NC

Job Description Job Description Client Service Associate/Trader I.     MISSION The Client Service Associate at Hilltop Wealth Advisors is an integral part of our team serving as the true …

View Details
Posted 2026-04-23

Residential Project Manager

Cocreations Construction & Design
Durham, NC

Residential Project Manager CoCreations Construction & Design If you love creating beautiful homes and working with an all-star team, this might be the career for you! CoCreations Constructio…

View Details
Posted 2026-04-17

Travel Nurse RN - Pediatrics - $1,689 per week in Winston Salem, NC

Coast Medical Service
Winston Salem, NC

Registered Nurse (RN) | Pediatrics Location: Winston Salem, NC Agency: Coast Medical Service Pay: $1,689 per week Shift Information: Days - 4 days x 10 hours Contract Duration:…

View Details
Posted 2026-05-21

Travel Nurse RN - Oncology - $2,036 per week in Charlotte, NC

TravelNurseSource
Charlotte, NC

Registered Nurse (RN) | Oncology Location: Charlotte, NC Agency: Prime Staffing Pay: $2,036 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks …

View Details
Posted 2026-05-24

Physician, Acute Care Psychiatry - Raleigh

WakeMed Health & Hospitals
Raleigh, NC

Overview: We are seeking a compassionate, patient-centered Board Eligible or Board-Certified Psychiatrist to join our dedicated team in providing high-quality care psychiatry care within WakeMed’s Ac…

View Details
Posted 2025-10-03