Representative, Customer Service I

McLane Company, Inc.
Rocky Mount, NC
Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information.

McLane Promotes Earning, Learning, And Living a Great Life. We Are a Team, And We Want To Work With You. So, Here’s The Details

  • Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
  • Get paid early. Get paid fast.
  • 401(k) with annual company match.
  • Paid holidays, vacation time, educational assistance program, and more!

Essential Job Functions / Principal Accountabilities

Other duties may be assigned.

  • Maintain customer files to ensure up to date information.
  • Research and respond to customer inquiries.
  • Manage customer requests for assistance, information, and issue resolution.
  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
  • Maintain regular communication with decision makers within customer organizations.
  • Train customers on various business issues and applications to maximize value.
  • Respond to various customer requests and needs.
  • Answer inquiries by phone, email, and internet response.
  • Perform other duties as needed or assigned by supervisor.
  • Other duties may be assigned.

Minimum Qualifications And Requirements

  • High School Diploma or GED.
  • Up to 2 years of experience in a customer service role.
  • Ability to type 45 wpm and perform 10-key by touch.
  • Strong verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with Microsoft office applications.
  • Ability to prioritize pending tasks in a logical manner.
  • Ability to learn quickly and retain information.

Working Conditions

  • Office environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location United States-North Carolina-Rocky Mount

Work Locations FB694 SC Kinexo Redistribution

Business Unit

FS694

Job Customer Service

Schedule Full-time

Shift 1st - Day

Employee Status Regular
Posted 2025-11-20

Recommended Jobs

Lead UI Develope

Cloud Analytics Technologies LLC
Charlotte, NC

Job Description: We’re looking for recent experience with pure React+ Typescript , with best practices from React 18 (like no Classical components or Classical HOCs). Frameworks on top of React …

View Details
Posted 2025-11-21

Sales Area Manager

D.R. Horton, Inc
Asheville, NC

Description   D.R. Horton, Inc., the largest homebuilder in the U.S. , was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and …

View Details
Posted 2025-08-22

Seasonal Associate

The Honey Baked Ham Company, LLC
Cornelius, NC

HoneyBaked is hiring seasonal staff - earn extra income AND get a free ham! We hire seasonal associates to join the team for the Easter, Thanksgiving and Christmas holidays every year. Our schedules a…

View Details
Posted 2025-11-13

Associate Technical Engineer

Highmark Health
Raleigh, NC

**Company :** enGen **Job Description :** **JOB SUMMARY** + This job is an integral member of one of our teams responsible for supporting the design, development, and maintenance of our technical solu…

View Details
Posted 2025-11-20

Commercial Roofing Estimator

Hi-Peak Staffing
Indian Trail, NC

Job description: Commercial Roofing Estimator – Indian Trail, NC A well-established commercial and industrial roofing contractor is seeking an experienced Commercial Roofing Estimator to join o…

View Details
Posted 2025-10-17

Experienced Class A Yard Jockey

C&S Wholesale Grocers, Inc.
Lumberton, NC

**Position Overview** C&S Wholesale Grocers desires to create the most safe, efficient, and service forward fleet in the country. As a Yard Jockey carrying a Class A CDL license, you will start your c…

View Details
Posted 2025-11-12

Director - Field Sales

Wolters Kluwer
Raleigh, NC

**Enterprise Legal Management (ELM) Solutions** , a line of business in the Legal & Regulatory division, provides a comprehensive suite of tools that address the growing needs of corporate legal opera…

View Details
Posted 2025-11-14

Electrical Engineer

Blueprint Hires
Charlotte, NC

A multi-disciplinary architectural, engineering and construction firm is seeking an Electrical Engineer to help them design and execute electrical systems for commercial, residential, and industrial …

View Details
Posted 2025-10-31

Dry Van Truck Driver - CDL A

Lion Freight Systems Inc
Raleigh, NC

Dry Van Trailer: $0.60 CPM - $1,600-$2,100 weekly. ~ Both empty and loaded miles paid – 3,000–4,000 miles weekly! ~ Pay period: Monday-Monday → all money earned paid out Friday! ~1099 position …

View Details
Posted 2025-11-06

LPN Corrections

Amergis
Clayton, NC

The Corrections Licensed Practical Nurse works in close andimmediate contact with adults and children in custody on a daily basisproviding general and emergency nursing care in the Medical and Ambulat…

View Details
Posted 2025-11-13