OnSite Specialist - Charlotte, NC

Position Summary:

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions

during surgical procedures as well as preoperative and postoperative equipment management.

Essential Duties & Responsibilities:

· Provides clinical surgical support by managing all relevant equipment.

· Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

· Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

· Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

· Maintains knowledge base of equipment and disposable products through Stryker education training programs.

· Provide physicians and OR personnel with information on new and current products.

· Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.

· Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.

· Accurately records and reports all surgical procedure information.

· Adheres to all Stryker and medical facility policies, standards and procedures.

· Analyze and resolve both routine and non-routine product issues expediently using independent judgment.

· Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

· Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

· Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.

o Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

Qualifications & Experience:

· Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

· Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

· The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.

· The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

· The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.

· The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Physical & Mental Requirements:

· Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

· Ability to remain standing and/or walking for an extended period of time.

· Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

· Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

· Excellent analytical skills.

· Excellent interpersonal skills.

· Excellent equipment problem-solving skills.

· Excellent time management skills with ability to use independent judgment and critical thinking effectively.

· Must be able to explain and generate detailed guidelines and procedures.

Scope of Work Summary (Operating Room Support):

The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring

optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines

to maintain smooth, high-quality OR operations.

Core Responsibilities:

· Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.

· Confirm equipment functionality and image routing prior to each procedure.

· Adjust camera, monitor, and device settings intraoperatively.

· Provide immediate troubleshooting of endoscopy and integration systems.

· Manage post-procedure breakdown and staging of all Stryker equipment.

· Clean/disinfect towers and components, restock consumables, and perform basic maintenance.

· Educate OR and SPD staff on proper use and troubleshooting of Stryker products.

· Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Qualifications:

· Experience in OR technical support or surgical services.

· Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).

· Excellent communication and troubleshooting skills.

Pay rate will not be below any applicable local minimum wage rates.