Service Administrator

Job Title: Service Administrator
Job Location: Charlotte, NC
Operating Company: Air Carolinas
FLSA Status: Non-Exempt

About:

Air Carolinas – A member of the AIR Control Concepts family.

Air Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions.

Air Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation.

Check out our website: AIR Carolinas | HVAC Equipment, Parts, Service & Solutions Across NC & SC

Job Description:
The Service Administrator role is crucial for ensuring the smooth and efficient functioning of our organization's daily operations. This position involves various administrative tasks that support operational processes, ultimately contributing to the overall productivity and effectiveness of the team. The successful candidate will be responsible for managing schedules, maintaining records, and facilitating communication between departments. By streamlining administrative functions, this role directly impacts the organization's ability to meet its goals and serve its clients effectively.

Essential Duties and Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required.

• Manage and organize daily administrative tasks to support operational activities.
• Maintain accurate records and documentation related to operations and administrative processes.
• Assist in the development and implementation of operational policies and procedures.
• Monitor and report on key performance indicators to identify areas for improvement.
• Invoicing and owning Financials.

Experience and Requirements:

• Experience with project management tools and software.
• Familiarity with data analysis and reporting.
• Certification in operations management or a related area.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in an administrative or operations support role.
• Strong organizational skills and attention to detail.

Physical Demands/Work Environment:
While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and/or move up to 15 pounds, occasionally lift and/or move up to 25 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary.

Benefits:
We offer a competitive and comprehensive benefits package, including:

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being. 
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage. 
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP). 
• Professional Development – Ongoing training opportunities and support for continuing education 

AIR Control Concepts & Air Carolinas are Equal Opportunity Employers.