Director, Ancillary Services
- Leads operational performance of ancillary service lines
- Establishes expectations for access, service quality, and efficiency
- Ensures alignment with clinical care delivery needs
- Identifies opportunities to improve access, throughput, and utilization
- Leads initiatives to enhance efficiency and patient flow
- Ensures services support timely and effective patient care
- Partners with clinical and operational leaders to align ancillary services with care delivery needs
- Supports coordination between service lines and patient care teams
- Ensures services meet organizational and patient expectations
- Monitors performance metrics related to service delivery and operational efficiency
- Identifies opportunities for improvement and drives operational enhancements
- Supports alignment with broader organizational priorities
- Oversees operational management of centralized laboratory services, phlebotomy operations, and point-of-care testing programs
- Ensures CLIA compliance, quality controls, and turnaround time standards are consistently met
- Partners with lab leadership to optimize specimen collection workflows and point-of-care test utilization across clinic locations
- Directs operational performance of diagnostic imaging, including scheduling, throughput, and equipment utilization
- Ensures compliance with applicable imaging regulations and accreditation requirements (e.g., ACR)
- Collaborates with radiologists and referring providers to maintain imaging access standards and turnaround expectations
- Manages operations of infusion services, including chair utilization, scheduling efficiency, and patient throughput
- Partners with pharmacy and nursing leadership to ensure clinical protocols and patient safety standards are upheld
- Supports payer authorization workflows and monitors revenue cycle metrics specific to infusion services
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
- Minimum of 5–8 years of progressive experience in healthcare operations, preferably within ancillary or support service lines
- Experience managing departmental operations, workflows, and performance metrics
- Demonstrated ability to improve efficiency, access, and service delivery
- Master’s degree (MHA, MBA, or related field)
- Experience in ancillary services ( e.g., laboratory services, imaging, or infusion )
- Experience in a multi-site or ambulatory healthcare setting
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computers for long periods of time.
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