Auto Customer Service Manager (Goldsboro)

Automotive BDC Manager

Generous Pay Plan + Great Benefits!

Experience Required

Walk-in Applicants are Welcome!

Deacon Jones Auto Group is a customer'focused, growth'driven automotive dealership committed to delivering an exceptional experience at every touchpoint . Our team values professionalism, communication, and a service'first mindset. As our BDC Manager , youll lead a high'performing Business Development Center and play a key role in driving sales opportunities, elevating customer satisfaction, and strengthening our brand.

Why Youll Enjoy Working Here:

• A supportive leadership team that values your ideas and empowers you to build a high'performing department
• A culture that rewards initiative, accountability, and professional growth
• Competitive compensation with performance'based incentives
• Opportunities for advancement within a growing dealership
• A collaborative environment where your work directly impacts customer satisfaction and dealership success
• Stability, structure, and the resources you need to excel in your role

Benefits:

• Generous pay plan
• Health, dental, and vision insurance options
• Paid time off and holidays
• 401(k) retirement plan
• Employee discounts on vehicles, service, and parts
• Ongoing training and professional development
• Career advancement opportunities

What Youll Do:

• Lead, coach, and develop a team of BDC Representatives to achieve appointment, follow'up, and conversion goals
• Oversee all inbound and outbound customer communications, ensuring timely, professional, and consistent messaging
• Implement effective phone, email, and text processes to maximize lead engagement
• Monitor CRM activity, track KPIs, and report performance metrics to dealership leadership
• Collaborate with Sales and Service Managers to support department goals and improve customer experience
• Maintain scripts, workflows, and communication standards that align with dealership expectations
• Handle escalated customer concerns with professionalism and care
• Ensure all leads are followed up promptly and thoroughly
• Recruit, train, and onboard new BDC team members as needed

What Youll Bring:

• Proven experience in an automotive BDC, call center, or customer engagement leadership role
• Strong communication, coaching, and team'building skills
• Ability to analyze data, manage performance, and drive results
• High level of organization and attention to detail
• Comfort working in a fast'paced dealership environment
• Proficiency with CRM systems (e.g., VinSolutions, Elead, DealerSocket, etc.)
• A positive, solutions'oriented mindset <]]>