Call Center Representative

Job Description

Job Description

We are seeking a Call Center Representative to join our team. This can be a full time, part time or flexible days/hours onsite position.

Duties: - Make outgoing calls and respond to inquiries in a professional and timely manner - Provide accurate information about products, services, and company policies - Assist with setting up appointments for radio producers - Maintain records by updating account information and documenting interactions - Follow communication scripts and guidelines to ensure consistent and effective service - Collaborate with team members and supervisors to meet individual and team performance targets - Stay updated on product knowledge, company policies, and industry trends to provide accurate information - Escalate complex or unresolved issues to appropriate departments for further assistance

Qualifications: - High school diploma or equivalent required - Previous experience in a customer service or call center role is a plus - Excellent verbal and written communication skills - Strong problem-solving and decision-making abilities - Ability to handle high call volumes and work in a fast-paced environment - Reliable transportation and use of mobile phone with unlimited minutes - Ability to multitask, prioritize tasks, and manage time effectively

Benefits: - Competitive income based on experience - Comprehensive training program provided - Opportunities for career advancement within the company

We are looking for motivated individuals who are dedicated to providing exceptional customer service. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you. Apply now to join our team as a Call Center Representative!

We provide high quality media services specializing in radio, videography/cinematography, photography, editing, graphic design, and visual effects all of which are used for commercial purposes.

Company Description

We provide high quality media services specializing in radio, videography/cinematography, photography, editing, graphic design, and visual effects all of which are used for commercial purposes.