Human Resources Coordinator

Job Description

Job Description

Welcome! For over 50 years, Kaplan Early Learning Company has been a leading provider of educational products and services that enhance children's learning in the birth through elementary market.

We bring to market innovative curricula, cutting edge assessments, teacher resource materials, classroom products and valuable professional development opportunities to early childhood and elementary school educators, caregivers and parents around the world.

When you join our organization, you'll be part of a dynamic team. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years!

About The Position

This role provides essential administrative assistance to the Human Resources department, with a focus on benefits support. Will also play a key role in employee engagement, communication, and overall daily HR operations-helping to create a positive and efficient workplace experience for all employees.

Position Responsibilities Include:

• Serve as contact for employees and vendors on benefit billing resolution in support of medical plan. Assist employees with process, evaluate balance billing information, and drive resolution with third party vendors.
• Process all benefit enrollment changes accurately and timely with multiple vendors (medical, dental, vision, life, etc.). Assist with ACA 1095 updates and audit.
• Maintain monthly benefits expense spreadsheets, update and reconcile / process invoices.
• Assist employees with benefit questions and enrollment, referring more complex issues to managers. Provide employee support during open enrollment to include ADP enrollment labs.
• Provide general clerical support across all HR functions, including benefits, payroll, recruitment, compliance, etc. Assist with adding and maintaining policies and documents in ADP. Organize confidential data, compile information, run reports, perform research, update information or systems, and other duties as assigned.
• Assist internal and external visitors with inquiries regarding positions, benefits, ADP, etc. or connect them with the appropriate staff.
• Maintain department office supplies and manage purchases for employee events.
• Conduct new hire orientations, obtain images and upload into ADP. Review and collect required documentation, including I-9s and policy acknowledgements. Manage enrollment set up in ADP for staff transitioning to full-time.
• Assist with Form I-9 and E-Verify compliance by ensuring documentation is acceptable, forms are completed accurately, E-Verify is completed, and collaborate to manage expiring EADs.
• Assist with offboarding processes and benefits continuation communication.
• Update work related injury and safety incident information in ADP.
• Provide clerical support for leave of absence management. Monitor employee premium payments and issue notices; track return of leave-related documentation.
• Champion employee engagement and company events. Play an active role in planning, and executing from obtaining quotes, logistics (setting up rooms, picking up items, etc.), placing orders, coordinating with internal/external parties and working at event to ensure a smooth experience for attendees.
• Craft and distribute engaging wellness, benefits, event communications and employee announcements.

Position Requirements Include:

• 2-5 years general clerical experience required. Benefit or insurance claims experience preferred.
• Strong math skills, experience in data reconciliation or auditing is a plus. Proficient in Microsoft Office Suite, particularly Word and Excel working with large spreadsheets.
• Must be creative with a customer-focused mindset with excellent interpersonal, verbal, and written communication skills. Experience with design tools (e.g., Canva, Adobe, etc.) is preferred.
• Initiative required with a high attention to detail, strong follow-up, and the ability to prioritize and adapt in a fast-paced, changing environment.
• Requires the ability to work with interruptions efficiently and excellent organizational skills.
• Empathy, professionalism, and strong listening skills required with ability to maintain the highest level of confidentiality.
• Must be flexible, with a willingness to assist as needed, and the ability to work well within a team environment required.
• Bilingual (English/Spanish) a plus.

Kaplan is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.