Customer Service Representative I

Headquartered in Birmingham, Alabama, Moultrie () is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them.

Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.

We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.

Job Summary

Moultrie is seeking loyal, energetic, goal-oriented Customer Success Rep's that bring a passion for delivering customer support to our diverse community of avid subscribers.

As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team. We are seeking professionals who are adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise.

This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!

Job Responsibilities

• Serve as the main point of contact for Moultrie customers via phone, email, live chat, text, etc.
• Quickly become an expert in the Moultrie product suite
• Resolve customer inquiries
• Maintain a quality rating by following procedure and acting in the customers’ best interest
• Record all interactions with customers in the provided CRM system
• Meet evolving department goals and metrics
• Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Maintians an active attendence record throughout the course of this position with little to no tardies.

Job Requirements

• High school diploma, GED, or College-level education
• MUST have a minimum of 2+ years Customer Service experience providing support in a REMOTE environment
• Must be comfortable managing both phone and messaging queue conversations
• MUST have remote experience handling technical troubleshooting/issue resolutions
• MUST be able to work a flexible schedule including nights and weekends
• Ability to work in a remote setting with a reliable internet connection
• Great communication skills, internally with team members and externally with customers
• Strong time-management skills
• Goal-oriented mindset
• Lead by example by using a proactive approach to provide optimal customer support.
• Always act in the best interest of the Company and do not permit outside interests to interfere with job duties or influence actions on behalf of the Company, aligning with Moultrie's and EBSCO's Employee Code of Conduct

PREFERRED SKILLS

• College degree
• Experience working with Zendesk or similar CRM system
• Appreciation for the outdoors
• Coachable, empathetic mindset
• Ability to multitask

Essential Job Function

• Outstanding organizational, interpersonal and communication (written and verbal) skills
• Good problem-solving skills and ethical behavior
• Unwaviering Attendence Record
• Must maintain confidentiality
• May require sitting for long periods of time
• Work in a Team oriented environment

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.