Quality Manager - Factory Liaison

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

About Smart Infrastructure – Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

We are looking for a Quality Manager - GIS Factroy Liaison. This position will be based in Wendell, NC. Relocation assistance is available.

The Quality Manager serves as the single point of contact (POC)between the SI EA US organization and assigned manufacturing facilities (primarily Frankfurt) for Gas Insulated Switchgear (GIS) equipment.

This role is accountable for monitoring, analyzing, and driving improvements in quality performance across US projects , ensuring that factory-originated non-conformances are effectively resolved through validated corrective actions and sustained process improvements.

The position requires strong collaboration with factory Quality Management teams and involves regular on-site engagement to verify implementation and effectiveness of corrective actions .

Roles & Responsibilities

• Factory Interface & Ownership
• Act as the primary quality interface between SI EA US project teams and GIS manufacturing facilities (Frankfurt and others as assigned)
• Ensure clear communication and alignment on quality issues, priorities, and escalation topics
• Represent US customer expectations and project-specific quality requirements to factory teams
• Support alignment across regions to address process gaps and ensure consistency in execution
• Defect Trend Analysis & Reporting
• Review and analyze defect data across US GIS projects , identifying recurring issues, systemic failures, and high-risk areas
• Consolidate data into trend reports and actionable insights for both US and factory stakeholders
• Drive data-based prioritization of improvement initiatives
• Ensure reporting supports reduction of cost of poor quality and customer-impacting defects
• 8D Review & Corrective Action Validation
• Review and challenge 8D reports provided by factories for completeness, accuracy, and depth of root cause analysis
• Ensure corrective and preventive actions are:
• Clearly defined
• Properly implemented
• Verified for effectiveness (not just closure)
• Drive accountability with factories for timely and high-quality responses to customer issues
• Escalate insufficient or ineffective corrective actions
• On-Site Validation & Audit (Quarterly Travel)
• Travel to assigned factories (e.g., Frankfurt) on an as needed basis (ie. Quarterly, bimonthly) to:
• Validate implementation of corrective actions from 8Ds
• Confirm effectiveness of process improvements
• Perform targeted audits on high-risk areas
• Collaborate with factory QM teams to:
• Align on lessons learned
• Standardize best practices
• Identify additional improvement opportunities
• Cross-Functional Collaboration
• Work closely with:
• US QMiP
• Product Care and Engineering
• Factory Quality and Manufacturing teams
• Support root cause investigations and resolution of critical field issues
• Drive a closed-loop feedback system between US projects and factories
• Facilitate the negotiation of NCC charge backs between WLL and the factory
• Continuous Improvement & Prevention
• Identify systemic issues and drive preventive measures across projects and factories
• Promote the use of structured problem-solving methodologies (8D, FMEA, etc.)
• Ensure lessons learned are:
• Documented
• Shared across teams
• Embedded into processes and standards

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree in electrical engineering, mechanical engineering, or computer science.
• 7+ years of experience in Quality Management, Project Management or similar roles - preferably in Switchgear manufacturing.
• Experience in core quality tools like FMEA, Six Sigma, 5Why, 8D, Ishikawa Diagram, VSM, Process audits.
• Experience in Salesforce database
• Ability to work in matrix global organization.
• Ability to work on international projects and travel worldwide as the need arises.

Preferred Qualifications:

• Technical knowledge and experience in Switchgear and Motor Control Centers
• Experience working with Data Center, Semi-conductor or Utility customers, a huge plus.
• Data Analytics/ Digitalization skills
• Experience in Project and Lean Management is desirable.
• ASQ or other quality certifications desired.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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