Customer Care Representative

Job Description

Job Description

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

Current opportunity: Customer Care Representative

Location: Atlanta, Georgia
Onsite/Hybrid/Remote: Remote
Salary: $16.66 per hour

What you will do:

The Customer Care representative position provides telephonic support in various areas of customer assistance. The representative will assist families in finding child/elder care resources and/or assist customers with their employer-based tuition assistance program. The representative will receive frequent inbound and make outbound phone calls throughout the workday.

Qualifications/Skills:
To excel in this role, you will need the following qualifications and skills:

• High School Diploma
• Minimum 1 year customer service experience preferred
• Proficiency in Microsoft Office (primarily Outlook)
• Telephonic troubleshooting ability
• Exceptional time management, communication, and organizational skills
• Ability to learn various computer-based case management systems
• ​Schedule flexibility – Shifts may include evenings and/or weekends. Partial holiday coverage will be required.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Full benefits package, Paid time off, 401k match, Training/tuition reimbursement, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (-notice-for-recruitment/).

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