Patient Access Representative

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Patient Access Representative

Department - Scheduling Hub/ Operations

Reports to - Patient Access Manager

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: PAR works in a professional scheduling hub environment and perform the following functions for the appointment scheduling, registration and referral management. This job includes a very large amount of call volume and texts and must be able to manage multiple windows and provide excellent customer service. This position will primarily be assigned to a scheduling hub.

• Work Location: 100% Remote Work (North Carolina Residence Only)
• Schedule: Monday through Friday, 8:00am - 5:00pm

Duties/ Responsibilities -

• Manages large amounts of inbound calls and texts in a timely manner.
• Monitors Call Performance Dashboards to ensure metrics are met daily.
• Register, Schedule, reschedule, or cancel appointments for multiple sites and providers following set guidelines.
• Identify Emergency Situations and follow Triage Protocol.
• Identify customers’ needs, determine resolution or appropriate course of action or redirection within the guidelines required Demonstrates understanding of HIPAA requirements to ensure caller privacy.
• Keep abreast of and adhere to changes in scheduling and registration guidelines.
• Follow appropriate protocols, policies and guidelines for scheduling, registration and referral management while maintaining excellent customer service Coordinate appointments across the PHS network including dental and behavioral services.
• Follow appropriate guidelines for phone and appointment notes documentation.
• Utilize appropriate resources, to provide timely responses and resolutions.
• Assist in collecting payments on past due balances.
• Initiate patient outreach for visit compliance when necessary

Qualifications -

Education: Diploma, High school diploma.

Required: Excellent communication skills required.

Preferred: Preferred one to two years of customer service in a health care setting.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Pay Range: $16.43/Hourly - $22.08/Hourly ( commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.