Patient Registration Representative

WakeMed Health & Hospitals
Durham, NC
Overview:

At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience.

What You’ll Do:

As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:

  • Accurately register patients by entering demographic and insurance information
  • Collect copays and point-of-service payments
  • Schedule appointments and assist with follow-up coordination
  • Provide exceptional customer service in a fast-paced, high-volume environment
  • Serve as a liaison between patients, families, providers, and the care team
  • Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations

What We’re Looking For:

  • Availability to pick-up weekday shifts
  • A passion for helping others and delivering top-tier service
  • Strong communication and interpersonal skills
  • Ability to multitask and stay organized in a busy clinical setting
  • Comfort with computers and electronic health records (EHR)
  • Previous experience in healthcare registration, scheduling, or customer service is a plus

Education & Experience:

  • High school diploma or equivalent required
  • 1 year of customer service or administrative experience preferred
  • Healthcare or medical office experience is a bonus
Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit .

EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 1 Year Customer Service Preferred
Posted 2025-10-09

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