Sales Representative

Telesales Representative

Ready to turn every phone call into an opportunity to connect businesses with reliable solutions? As a Telesales Representative at Spectrum Business, you'll engage with new and existing customers, introducing them to our powerful Internet, Voice and Video offerings through outbound calls in a fast-paced call center environment. Your efforts will directly drive business growth and customer satisfaction.

Join Spectrum Business and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Responsibilities

How You Will Make an Impact

• Engage new prospects and existing customers with outbound calls, showcasing Spectrum Business products and services
• Achieve monthly sales goals by adding new service lines and consistently meeting activity targets including calls, follow-ups and conversions
• Provide clear, courteous and professional interactions, ensuring high levels of prospect satisfaction at every touchpoint
• Act as a knowledgeable product consultant, recommending solutions and highlighting Spectrum Business' competitive advantages
• Inform prospects of product pricing and value, effectively addressing objections and closing sales
• Balance lead generation with diligent follow-up, applying strong strategies to boost efficiency and sales conversion rates
• Maintain accurate and complete database records while adapting quickly to changing business needs

Working Conditions

• Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer
• Exposure to moderate noise levels

Qualifications

What You Will Bring to Spectrum

Required Qualifications

Education

• High School Diploma / GED or equivalent

Experience

• 1+ years of Customer Service and/or Telecommunication Sales Experience

Skills

• Ability to read, write, speak and understand English
• Ability to communicate orally in a clear, concise and professional manner
• Ability to listen and interpret the needs of the prospect
• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
• Ability to show proper judgement and initiative
• Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
• Ability to effectively use and multitask with a personal computer; utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator
• Must effectively work independently as well as with others
• Knowledge of commercial internet, video and data and telephone products and services
• Proficient in MS Office and related software applications

Preferred Qualifications

Experience

• 1+ years of ICOMS and/or CSG work experience, or experience with similar billing software
• 2+ years of Customer Service and/or Telecommunication Sales Experience