Senior Operations Support IT Analyst
Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience
Senior Operations Support Analyst requires:
- Strong Salesforce administration proficiency (security model, data management, customization)
- Working knowledge of MuleSoft Anypoint Platform and API management
- Experience with SOQL, Data Loader, REST/SOAP APIs
- Charlotte, NC ; Iselin, NJ
- Basic understanding of Apex and Visualforce for troubleshooting
- Familiarity with version control and change management
- Salesforce Administrator certification (ADM 201)
- Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
- Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
- Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
Senior Operations Support Analyst duties:
- Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
- Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
- Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
- Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
- Partner with business users and development teams; translate technical concepts; participate in release management and testing
- Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Recommended Jobs
In-Home Caregiver - Immediate Hire
Who We Are: As a leading senior care provider, Senior Helpers is the first national in-home care company to be recognized as a GREAT PLACE TO WORK 3 years in a row! Senior Helpers culture is based o…
Mobile Sterilization Service Specialist I
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a Mob…
Real Estate Contract to Close Coordinator
REQUIREMENTS/RESPONSIBILITIES: ~Real Estate License preferred but not required. ~Oversee all aspects of buyer & seller transactions from executed Offer to Purchase to closing. ~Coordinate inspectio…
Medical Director
Job Description Job Description Position Type: Part-time, exempt Company Overview Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients acro…
Cook
Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value o…
Prepared Foods Associate Team Leader (Culinary & Deli Assistant Department Manager)
6610 Fairview Rd, Charlotte NC 28210, United States 10443-APK Sharon Road Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising, la…
DIETS SUPERVISOR (FULL TIME)
We are hiring immediately for a full time DIETS SUPERVISOR position. Location: Novant Health Rowan Medical Center - 612 Mocksville Avenue, Salisbury, NC 28144. Note: online applications accept…
Aircraft Mechanic Helper
Position: Aircraft Mechanic Helper Type: Full Time Location: Elizabeth City, NC Summary INTER-OP is currently seeking an Aircraft Mechanic Helper to provide support to the United States C…
Onboarding Coordinator
About Kind Behavioral Health Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with aut…
Accounting Clerk
Hickory Mechanical is looking for hard-working, dedicated individuals to join our growing organization. If you are looking for a career with advancement opportunities, top-of-the-industry pay rates, …