Bilingual Collector

Job Description

Job Description

Description

North State Acceptance, LLC, is an Auto and Consumer Loan finance company seeking to hire a professional and friendly Collector with excellent customer service experience. Enthusiastic candidates willing to learn about the finance industry are encouraged to apply.

This position is responsible for the daily functions related to the collecting of customer loan installments. Specific duties may include contacting customers and customer references, preparing collection notices, processing repossessions and legal administration. This individual is responsible for performing miscellaneous duties related to branch collections and administration. This individual will perform all duties in accordance with NSA policies and procedures and all state and federal regulations.

We offer an excellent benefits package including; Paid Time Off, 401k, Gym Reimbursement, and Company-Paid Medical and Short Term Disability.

We are a team-oriented environment, working toward shared goals and priorities to succeed!

Requirements

Minimum of one year in an office setting or completed degree in higher education
Professional customer service experience
Possess excellent verbal, listening, and comprehension skills; ability to communicate effectively with others
Possess professional negotiation and customer interaction skills

Ability to maintain favorable business relationships with customers throughout the lifecycle of the loan
Ability to manage multiple tasks with competing priorities
Team player, willingness to and be adaptable in challenging situations
Ability to demonstrate competent computer skills and attention to detail

Bilingual, speaking, reading and writing fluently in English and Spanish

Duties include but are not limited to the following:

• Maintain monthly potential delinquencies under 19%
• Maintain monthly 30+ delinquencies under 0.5%
• Maintain Repo percentage under 1%
• Perform & maintain record of daily collection calls
• Reset collection ques
• Request, print & mail collection notices
• Assign accounts out for repossession
• Process & Advertise repossessions
• Upload Repossessions to E-Oscar
• Process Bankruptcies
• Process NSF verifications, collections & notifications
• Perform skip tracing
• Prepare court documentation & attend court
• GPS procedures & documentation
• GPS tracking
• Acquire current insurance for repossession vendors
• Accurately notate accounts