Head of Factory Operations - Cloud Services

Operations Director supporting cloud and AI data center infrastructure customers.

Based onsite at our new Salisbury, NC location. We are offering relocation assistance!

Please note: This role will require extensive travel to another Jabil site during the first 36 months for training, team integration, and operational alignment.

The Operations Director is responsible for leading and optimizing all aspects of factory operations, ensuring efficiency, cost-effectiveness, and exceptional customer satisfaction. This role drives operational excellence, strategic planning, and continuous improvement initiatives to enhance productivity and profitability.

This role requires a results-driven leader who can balance strategic vision with hands-on execution to drive operational success.

What can you expect to do?

• Leadership & Strategy: Oversee factory operations, including electrical/mechanical assembly, testing, purchasing, planning, production, and inventory control. Align daily operations with company objectives and customer expectations.
• Operational Excellence: Develop and implement strategies that enhance efficiency, reduce costs, and drive revenue growth while maintaining high-quality standards.
• Team Management: Lead and develop a high-performing team, ensuring cross-functional collaboration, performance monitoring, and continuous improvement.
• Customer Engagement: Act as a key liaison with customers to enhance output, yield, and satisfaction through proactive communication and problem-solving.
• Process Improvement: Drive change management initiatives, implementing continuous productivity and cost-reduction programs. Identify opportunities for resource optimization and operational efficiency.
• Financial Oversight: Set policies, forecast revenue and capital expenditures, and manage budgets to ensure financial health and sustainability.
• Compliance & Quality: Ensure all operations comply with industry regulations, company policies, and quality standards.

What is the experience needed to be successful in this role?

• Extensive experience in factory operations, in manufacturing, assembly, or industrial environments.
• Experience leading end-to-end greenfield and brownfield manufacturing facility startups, including infrastructure development, equipment commissioning, staffing, and operational ramp-up to full production capacity, preferred.
• Strong financial and analytical skills with the ability to optimize operational costs and business performance.
• Proven track record in change management, process improvement, and driving efficiency initiatives.
• Excellent leadership and communication skills, with the ability to influence and collaborate across teams.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and business analytics tools.

Education & Experience Requirements

• Bachelors degree required, Masters degree preferred.
• Minimum of 15 years of progressive experience in operations, with a strong track record of leadership, process optimization, and strategic execution in manufacturing or industrial environments.
• Minimum of four (4) years of experience in high-technology manufacturing services: electronics, data center, server/rack production, semiconductors, or similar industry.
• Experience with new product introductions required.
• Minimum of four (4) years of personnel management and team development experience.
• Extensive experience working directly with customers and managing customer relationships.

Benefits Package with Jabil

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Competitive Base Salary
• Annual Bonus
• Long Term Incentives
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Community Volunteer Opportunities