Lockbox Processing Team Lead

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Lockbox Processing Lead
Onsite - Charlotte, NC
Shift – 9:00 am to 5:30 pm

Friday - Monday

$18.00-$20.00 per hour

Paid Training 6-8 weeks

We are seeking a detail-oriented and proactive Lockbox Processing Lead to join our team in Charlotte, NC. In this role, you will manage essential tasks to ensure a smooth and efficient lockbox processing operation. The ideal candidate will have a solid understanding of lockbox processing, strong multitasking abilities, and the confidence to make productive decisions while interacting with various personality types.

Key Responsibilities:

• Oversee production work for staff, ensuring proper distribution and efficient workflow
• Manages more complex tasks that are escalated due to issues
• Lead the preparation and quality control (QC) of designated accounts, including code red account
• Ensures quality and volume is met during shifts
• Collaborates with supervisors on key performance measures set by the client
• Communicates with teams and managers to provide work status
• Tracks/monitors daily and monthly reporting
• Performs other duties as assigned
• Complies with all policies and standards

Requirements:

• Previous experience in lockbox processing preferred
• Ability to multitask in a fast-paced environment
• Strong decision-making skills with a focus on productivity
• Excellent interpersonal skills to effectively manage interactions with diverse personalities
• Able to pass background check
• Able to pass drug test
• Must have high school diploma or GED

Pay is $18.00, which may be below your state’s minimum wage. Please take this into consideration when applying

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role $38,400-$48,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy .