Receptionist, Full-time (32 hours per week)

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Job Summary

This is a full-time position. The receptionist greets and directs visitors, completes administrative tasks, and handles a high volume of both routine and complex incoming, outgoing and inter-office telephone calls. Must have the ability to multi-task under pressure with a strong focus on exceptional customer service. The schedule for this position is 32 hours per week; rotating holidays.

Responsibilities what you do:

• Answer telephones promptly in a professional, efficient and caring manner
• Answer caller's questions or direct calls to appropriate personnel
• Take, relay and route messages as necessary
• Greet and direct visitors
• Manage the OOO Calendar and coordinate information provided
• Manage database (Scotland Yard) with employee information
• Assist with inventory management and ordering of office and kitchen supplies
• Distribute mail, faxes, and deliveries and help coordinate delivery to satellite offices
• Process appropriate death certificates and coordinate with by MDs & NPs in timely manner
• Coordinate and process death certificate corrections
• Maintain a positive and helpful environment
• Maintain clean and pleasant work environment
• Field staff questions
• Work with heavy interruptions while handling multiple duties
• Perform other duties as assigned by supervisor

Expectations how you do it

• TL Core Values are exemplified in all interactions with internal and external customers
• Adheres to TL policies, procedures and guidelines
• Review and adhere to the Reception Process
• Adhere to all National and State Regulations and ACHC Standards
• Adheres to NHPCO Ethical Practices

Requirements what you need

• High School diploma required plus one year work experience
• May be required to sit at a computer monitor and use repetitive motion techniques for prolonged periods of time
• Must have sensory abilities to complete communication and documentation requirements of the job
• May be required to lift up to 50 pounds
• Master necessary TL agency software
• Computer literate, including proficiency in Microsoft Outlook, Excel and Word
• Ability to work scheduled and/or unscheduled overtime; at times with short notice

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.