IT Support Technician
Job Description
Job Description
IT Support Technician
This position will be responsible for providing technical support to users regarding standard IT issues like hardware, software, and network connectivity. Requires a strong understanding of network infrastructure and excellent customer service skills to effectively diagnose and resolve technical problems.
Key Responsibilities
IT Support
· Troubleshooting computer hardware and software issues
· Installing and configuring operating systems and applications
· Managing user accounts and permissions
· Network troubleshooting and connectivity support
· Maintaining and updating IT infrastructure
· Basic Understanding of Active Directory
· Office 365 installation, configuration and support
· Printer and scanner support
· Phone email configuration
Customer Service
· Responding to user support requests via phone, email, and ticketing systems
· Providing clear explanations of technical issues to non-technical users
· Documenting troubleshooting steps and resolutions
· Escalating complex issues to senior technicians when necessary
Potential Work Environments
· Corporate, Small Business and Healthcare
Required Skills and Qualifications
· Strong understanding of networking concepts (TCP/IP, subnetting)
· Proficiency with common operating systems (Windows, macOS)
· Knowledge of network security best practices
· Excellent problem-solving and analytical skills
· Exceptional customer service and communication skills
· Associates Degree in Information Technology, Computer Science, or equivalent experience, preferred
· Minimum of 12 – 24 months of experience
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