Front Desk Representative

Job Description

Job Description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company! Our Chapel Hill, NC location is looking for an enthusiastic part-time Membership Sales Representative!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Opportunities for leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Must be able to work at least 1 weekend day (Saturday or Sunday- 4-6 hour shift) and some evenings (until 8:30)
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Position : Front Desk Representative
Reports To : Front Desk Manager/Assistant General Manager
FLSA Status : Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises private party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists members with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk.
7. Checks in students on the attendance tracking system.
8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
10. Checks voicemail and email correspondence and responds in a timely manner.
11. Updates informational displays with accurate and timely promotions and literature.
12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
13. Makes collection calls to resolve open account problems.
14. Prepares twice daily student lesson schedules for use by instructors and management staff.
15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
16. Ability to be cross-trained as swim instructor.
17. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience : High school diploma or GED is required. Bachelors degree preferred. Two or more years previous customer service and/or sales experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certificates and Licenses : Lifeguard, CPR/AED and First Aid certification required. Shallow water attendant highly recommended.
Work Environment : While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.