Automotive Service Department Coordinator
- Free Health Insurance Option Available
- HSA company match contribution
- Dental, and Vision Insurance
- Short and Long Term Disability Insurance
- 401k options available
- Paid Vacations and Holiday Pay
- Employee appreciation celebrations
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
- Schedule service appointments and speak with customers and following up over the phone after each appointment
- Actively listen to customers, answering their questions, and directing them appropriately as they request
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Following up after customers have left and following processes for declined service work, next Appt, and lost customers
- Send out coupons and other materials
- Ask for and obtain online reviews
- Advise customers of maintenance recommendations for their vehicle
- Confirm scheduled and missed appointments
- Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
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